We will always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know where we stand, who should do what and when, and what will happen if something goes wrong. In this agreement you won’t find any complicated legal terms or long passages of unreadable text. What we do want is what’s best for both parties, now and in the future.
So in short:
You, are hiring us to design and develop a web site as outlined in our proposal documentation.
What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us everything we need to complete the project in a timely manor and in the format requested. You’ll review our work, provide feedback and approve any work within a suitable time frame. Unless otherwise stated in the proposal the agreed completion date is a guide. This date work two ways, so you will also be expected to work to the dates we set together. You also agree to stick to any agreed payment terms set out in the proposal document.
Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We will endeavour to meet every deadline that’s set and on top of that we will maintain the confidentiality of everything you provide us.
Getting down to the details
The proposal document submitted to you outlines the project and subsequent quotation. This represents our understanding of the project and what we deliver will be in accordance to this document.
Whether you are having a static HTML or WordPress website developed we will always use modern standards that adapt to the capabilities of many devices and screen sizes. In order to do this we may use a development framework to enhance the overall flexibility of the design. Unless a bespoke/custom design has been discussed your site may be produced from a base template and bought in-line with any agreed modifications, branding and layouts that have been discussed.
You’ll have ongoing opportunities to review our work and provide feedback. If, at any stage, you are not happy with the direction our work is taking, you must inform us immediately to avoid additional re-design fees. If you no longer wish to continue working with us you’ll pay us in full for everything we’ve produced until that point, and cancel this agreement.
Unless discussed and you opted to use our copy writing services we are not responsible for writing any website material.
Within your proposal document we list a number of assisted pages. These indicate that you will provide copy for these pages an we will add them in for you.
You should supply graphic files in an editable, vector digital format for optimal results. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can either suggest stock libraries or source them on your behalf for an agreed fee.
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.
Desktop browser testing
We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), Mozilla Firefox and Opera. We can also test to ensure Microsoft Internet Explorer 8 for Windows users get an appropriate experience if specifically requested. We do not support designs for Internet Explorer 7 and below for Windows and we won’t test in other older browsers unless you specify otherwise. If you need an enhanced design for an older browser, we can provide a separate estimate for that.
Mobile browser testing
Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:
Android: Google Chrome and Firefox
We currently don’t test Blackberry OS or Blackberry QNX, Opera Mobile, Symbian or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.
After the website is live and the final invoice has been issued we provide 90 days for you to raise any issues that affect features outlined in the original agreement. After your 90 days has expired you will no longer receive technical support free of charge but we do offer a variety of ongoing support packages.
We will host your website in accordance to our Service Level Agreement (SLA) and provide a 99% up-time guarantee for website hosting, email and any other services relating to this.
If you have opted for this service we will deliver the agreed level of ongoing support as outlined in the webmaster package.
Changes and revisions
We don’t want to limit your ability to change your mind. The price at the beginning of this contract is based on the length of time we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem but we may need to provide a separate estimate for changes.
We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by yourselves, or that you have permission to use them.
Then, when your final payment has cleared, copyright will be automatically assigned as follows:
You’ll own the visual elements that we create for this project. If requested we will give you the source files and we recommend you then keep them somewhere safe as we are not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.
We’ll own the unique combination of these elements that constitutes a complete design and we’ll license that you, exclusively and in perpetuity for this project only, unless we agree otherwise. We can provide a separate estimate for that.
We love to show off our work and are proud to share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, or in printed formats.
We are sure you understand how important it is that you pay the invoices that we send you promptly. As we are also sure you will want our ongoing relationship to flourish. Each invoice will have a due date and you agree to adhere to this.
But where’s all the horrible small print?
You can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English and Welsh courts.
The dotted line