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Importance of UI and UX design and why it matters for your business

Importance of UI and UX design and why it matters for your business - Spotlight Studios

The importance of UI and UX design and why it matters for your business

Nowadays, the challenge for business is to create, market and sustain a website in the ever0growing ocean of the world wide web. The importances should be not only regarding what the website has to offer, but also the way it delivers its content to complete user satisfaction.

Lets put ourselves in the user’s shoes:

  • Imagine a website that promises a lot but is hard to navigate through.
  • Or a website that offers a unique product or service but fails to showcase it.
  • Or take an application that has big business potential but is poorly designed.

Is the user going to stick around or start looking for alternative options?

In most cases,the user would start looking for other options, and that’s where the competitions on the web starts to get tricky.

What is UI - Importance of UI and UX design and why it matters for your business - Spotlight Studios

What is UI and UX?

Content, design and functionality of the websites are the most important key ares that continue to evolve today. One of the most important elements of a website is the user interface because it plays a massive role in the stickiness of website traffic.

UI (User Interface) is how a website interacts with the user: These are the features of the website that people use to get around understand how it works. This is excluding beaty or aesthetics. It’s mainly about usefulness and the way it delivers the content to its users.

UX (User Experience) is the art of improving the overall experience of the users when they interact with the website in order to achieve its goal and provide the required customer satisfaction. This keeps customers in mind and creates the structure of websites. The procedure focuses on wireframing the website and structuring all of its content and componends in an appropriate way in order to simplify the user’s experience.

A website should be:

  • Easy to use
  • Easy to understand
  • Error-free
  • Effective

The main goal of your website should be to get the user as easy and as quickly as possible to your product or service. Good UI makes this happen.

A good interface designs guides the users through their journey on the website. It could be a good chain of screens, pages, forms, buttons etc.

“When people visit your website they should feel welcomed. They should feel at home.”

Good vs Bad UI/UX - Importance of UI and UX design and why it matters for your business - Spotlight Studios

Good vs Bad UI/UX

There are sime similar traits of good and bad user interfaces that are mistakenly shared across various websites.

Good UI:

  • Intuitive – people have no issues navigating through the website
  • Familiar – even your first-time-visitors should know how to use the website
  • Leading – it should lead people through your website through good structure and to your end point – your product

Bad UI:

  • Sluggish and unresponsive – interacting is slow and clunky
  • Complicated – people have a hard time to understand the website
  • Confusing – users wont be able to navigate throug hteh website easily
  • Inconsistent design – inconsistent design which confuses visitors
  • No target – the target audience of the website is not clear
  • Lack of social interaction – nowadays social media plays a big part in online presence and people like seeing that
  • Readability issues – content is unreadable and hard to understand

5 Reasons why it's important - Importance of UI and UX design and why it matters for your business - Spotlight Studios

5 Reasons why it’s important

1. How you present your product matters the most

If the user interface is poorly designed  and complex it will drive infocming traffic away. This is one of the common reasons why so many businesses invest in finding a good UI designer. If your analytics are showing a higher bounce rate than your would like, bad UI / UX is a common cause.

2. Great design is great business

The branding, color scheme, layout, graphics, tab and button placement, typography usage and white space determine how well awebsite communicates visually with the visitor. There are three responses to a piece of design — yes, no, and WOW!

3. The best marketing tool is the right content

A stable UI ensures that your content will be presented in the right way and will appeal to the people that are searching for it. It should go without saying that effective communication is one of the most important points of the website.

4.You need an easy-to-use interface

The navigation of your website should be easy to locate and browse through. If it is complex for a user to use it, there will be no way they will stay on the website for long. Modern businessses invest in digital marketers and UI/UX designers in order to achieve the perfect navigation system for their target audience.

5. Form and functionality are everything!

Exceptional customer experience goes along with usability. If your website’s functionality is slow nad clunky, that will result in a loss of potential clients, especially on mobile devices.

5 ways it can help your business - Importance of UI and UX design and why it matters for your business - Spotlight Studios

5 ways it can help your business

1. Generates recommendations

If your UX design is good it will encourage word of mouth recommendations. Your website’s usefulness and ease of use will encourage people to tell others about it. A part of UX is making sharing easy and free recommendations from users are far more valuable than a paid advertisement.

2. Reduces development costs

Ensuring the development time is targetet on the areas that really matter can really keep a project within budget and lower development costs, including extensive user research, usability testing and prototyping.

3. Generates loyalty

You need to put the design team in the shoes of the user in order to achieve ultimate customer loyalty. Researching your target audience’s behaviour will simplify development work which will speed up the whole process, giving you more time to work on more important things – growing your business.

4. Reduces internal costs

It’s important to prioritise not what the developers and designers want, but what the users want to get out from the website. If this is followed throug hcorrectly it will result in less support requests. Ultimately, that will result in less spent time in solving issues with client interaction.

5. Increased profits

75% of the people judge a website on its design. People are more likely to buy a product from a well-designed website rather than an unappealing one. If the website is easy to use this will give you a combination which will boost up your user interactiong, therefore resulting in more products or services sold.

Testing, Testing - Importance of UI and UX design and why it matters for your business - Spotlight Studios

Testing, testing

The best way to ensure that your website has good UI is to test it. This doesn’t need to be difficult and you can do it while the website is live. One of the easiest ways of testing a website is to ask your customers for feedback. This will show that you respect their opinion and that they matter to you.

Good UI will make people feel comfortable and it should provide the necessary information they need in order to make their decision about your product. If you keep following the rules from this article you should be good to go with your UI and UX, but remember, there is laways room for error and there is always room for improvement.

Start a stunning website with Spotlight Studios today!

Sit back, relax, and let our expert team handle the nitty gritty stuff. We’ll let you know when your sites are ready to go.

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Managed WordPress Hosting – Get On Board With Spotlight Studios

The 4 Reasons Why You Should Choose Spotlight Studios Managed WordPress Hosting

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Why Spotlight Studios?

We’ve created a managed WordPress hosting platform at the highest industry standards. Powered by state-of-the-art technologies, you get lightning fast load times, support from veteran WordPress experts and a free migration consultation (by our team). Our WordPress hosting platform is made with the user in mind and that’s why we have made hosting simple.

The main benefit of using our hosting platform is that you get the most out of it by saving time and prioritising other, more important things. Getting an unmanaged plan might get you in the never-ending loop of taking care of maintenance, website optimization, security, troubleshooting issues and more.

Of course, managed hosting can be more expensive than the unmanaged plans. However, the time and efford you save with a managed option will repay that cost tenfold.

You can use the extra time to focus on further developing your business, not worrying if your website is online. We’ll focus on keeping everything up and running and you can focus on growing your business.

Find out what makes us the best choice for your WordPress sites: 

1. High Performance Optimisation

Spotlight Studios provide hosting environments that are fine-tuned to work with WordPress. Most hosting providers leave their servers on the default settings – Let us do all the nitty-gritty stuff so you can concentrate on growing your business

If you website is fast it will convert traffic to revenue more effectively, which will bring more revenue. Fast sites deliver unique experiences to visitors, which leads to happier and more engaged users. Websites can become slow for various reasons. Spotlight Studios Managed WordPress hosting systems actively monitor these, making continual optimization improvements. Even under the heaviest of visitor loads, our services will keep your websites fast.

We use state-of-the-art technology which optimises the server as much as possible to make sure your website loads in the blink of an eye. This includes complete resource isolation, automatic scalability, and high availability, active and passive measures to stop attacks and malicious intent in its track, continuous monitoring and security for uptime,  attack detection and hardware firewalls. At Spotlight Studios, we employ only the best technology, from our server hardware to the software we run and the staff on the ground. No matter what kind of website you connect, we’ll always have your hosting service up to date. Powered by the latest platforms and hosted in the best UK data centres. Everything is secure on our premium tier network, designed to for fast and secure transport of your data. Overall, your website is monitored and secured 24/7. 

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2. Peace of mind

You should spend more time growing your business, not worrying about the state of your website. You need to roll back your site? No worries, Spotlight Studios’s managed WordPress hosting plans got you covered every step of the way.

Every minute, malicious bots are crawling millions of websites looking for vulnerabilities. They try brute force attacks on passwords, infiltratefor outdated themes, plugins, and core code.

“Who would want to break into my site?”, you might ask. These hackers seek to turn your website into a spam-sending and malware distributing machine.

What can Spotlight Studios do in this case?

Our managed WordPress hosting services include regular uptime checks which mean we will check the status of all websites we host every minute. That means 1440 checks for your sites every day. Our uptime checks allow us to react to issues, such as if your website is taking longer to load than usual or if there is a security flag before they affect lots of visitors.

We backup your sites at least once every day so if the worst happens we’ll be able to bring your website back almost instantly. We offer separate backups and backup history if needed. If you feel your website might break down because of unstable code, we can increase the backup frequency to every 6 hours or even every hour for an aditional fee. If you make frequent changes or have a very dynamic site, we advise on this feature.

Our infrastructure is built on the best platforms, which means your site can scale as much as you need. Sudden traffis surges from social media or being featured on television is no match for our server’s scalability. We are ready for that.

We keep all of our server software up to date and constantly monitor everything. Our experts have years of experience dealing with all sorts of website issues including WordPress issues and can restore your site to perfect working condition in matter of minutes.

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3. Our servers are scalable

After working hard on your website’s content, there comes a time when you are finally rewarded for your work and you get featured on social media or even television. Thousands of visitors come to your site in a matter of minutes.

But this is exactly when most websites fail – just when your site is its most rewarding, the wave of visitors overwhelm the server and the site gets slow or goes down. New visitors will be shown a blank screen or an error.

Our managed services will ensure that you have enough server power to handle all of the user requests going to your website. You wont have to deal with dreaded error messages that stop your users from visiting.

Support That Cares Managed WordPress hosting Spotlight Image

4. Support that cares

Instead of scripted bot replies, we actually have live support which is always willing to help you when you are having any problems or simply feel confused about something. The Spotlight Studios team is always here to help!

WordPress support at Spotlight Studios is one of our most prioritised services. Our team knows WordPress in and out and will help you overcome any issues related to it.

Communication is key, both internally and externally and that’s why we use our communication systems to enrich our solutions and solve them even quicker with the help of more Spotlight Studios members if needed.

We check your sites’ uptime every minute which means that our response time is almost immediate. If any downtime occurs, our team will response as quickly as possible to make sure your website is up and running. We are constantly improving our hosting hardware and software too.

We share our knowledge internally and externally which means we will improve our services every time we encounter an issue, making the next incoming one easier to solve. Whether you’re having SSL issues or your website is down, we’ve got you covered!

Managed website migrations

Moving your site to Spotlight Studios won’t incur any downtime. Our migration experts will make sure to assign a temporary domain for you so you can keep working on your website if needed.

Start your managed WordPress hosting plan with Spotlight Studios today

Sit back, relax, and let our expert team handle the nitty gritty stuff. We’ll let you know when your sites are ready to go.

Start Your Plan Managed WordPress hosting Spotlight Image

Top Web Design Agency in the UK! Spotlight Studios Ltd

Top Web Design Agency in the UK!

We learned that, thanks to our client feedback we’re currently ranking in the top 40 Design Agencies in the UK by Trustpilot, one of the most reputable review and testimonial websites for companies such as our own.

So this is primarily a thank you – thank you for choosing us for your project and thank you for writing such kind words about us, we might not claim to be the best web design agency in the UK (yet!) but it definitely makes us feel like we’re doing something right! We’re proud of the work that we produce and believe that our attention to detail and putting our clients’ needs first is one of the key factors to the lasting relationships that we’ve built.

If anyone else who has worked with us and would like to provide feedback then we’d appreciate the kind words and it would be great to climb into the top 10 web design companies in the UK for 2019!

You can read and/or add reviews Here:

Spotlight Studios on Trustpilot

Top 10 SME tools Spotlight Studios

Top 10 SME tools for business

While there is so much to choose from in the online and IT world we thought it would help if we narrowed down our top selections as to what we thought offered the most value, flexibility, scale and ability to implement.

Communications and Business Tools

1. Office 365

Your company is only as good as its employees’ ability to work together to accomplish tasks. The business premium license at just over £10 a month has seen an increase in the last year however they do now offer 50mb Mailbox full access to their business applications on 5 devices and 1TB of cloud storage with Onedrive. Share and work anywhere online at any time.

2. RingCentral

For many years, Voice over IP (VoIP) solutions were only built for large, national and international companies. But with tools such as RingCentral, you’ll be able to quickly and easily set up your VoIP tool and gain access to softphone, device applications and whereabouts and systems features such as call routing, faxing, and voicemail. While including more advanced features such as call recording, a unified communications application, and dial-in conferencing at the lowest price levels for calls, and you’re still able to take advantage of higher call quality and call centre features not typically associated with your local telco.

3. ClickMeeting Video Conferencing

If you’re looking for an easy-to-use video conferencing tool, then ClickMeeting is among the best on the market. It offers a free 30-day trial, low-price plan options, and cool collaboration tools such as shared desktops, whiteboarding tools, and in-app private chat. No, you won’t be able to integrate the tool with every social network and you won’t get access to operator-assisted meetings, but it’s got enough to guarantee that your calls are crisp and clear.

4. MailChimp Email Marketing

MailChimp is the most popular and most capable email marketing service regardless of your price level or technological grits. It offers a rich, free plan; lots of third-party integration (much of which is available at the lowest price levels), and it’s got many email templates that help you fire off emails at a rapid clip. You can even take advantage of a decent amount of email analytics to let you know whether or not your messages are falling flat.

5. Elastic Mail

If you require a bit more flexibility than MailChimp allows, then check out Elastic Mail. More of a hybrid of Mailgun and MailChimp with no limit to its marketing database and allows you to send up to 150k mail for free each month. It would be silly not to try it out.

6. Shopify E-Commerce

Yes, Shopify£19.99 at Shopify is the king of all e-commerce platforms. But “best” doesn’t always translate to “best for everyone.” In Shopify’s case, you should be considering this online shopping cart for your web-based storefront regardless of your company’s size. That’s because it requires very little technical expertise to set up, you can try it for free for 30 days, and it provides an abundance of free templates and tools that will make your online business easier to oversee.

7. Sprout Social

Sprout Social is one of the best social media analytics tools available regardless of your company’s size. However, for SMBs, you’ll love that Sprout Social offers a free 30-day trial, multiple price tiers, and a clean design that makes sorting and discovering data easy.

8. Hootsuite

If you’re more interested in managing your social campaigns than you are in measuring them, then try Hootsuite. This tool scales as you grow by letting you pay for extras (rather than bundling everything into one price package). Hootsuite offers the most comprehensive package of listening, publishing, and third-party integration options for businesses of all sizes.

9. Zoho CRM (and surveys, campaigns add-on’s also supported for great additions)

If you need to gauge how well your sales and product is doing with your clients or if you just want to know what people think of your new ad campaign, then you should look at Zoho CRM and Surveys. Also, Zoho Survey is optimal for SMBs. It has one of the simplest user interfaces (UIs) to manage, offers superb reporting, and is available for about $19 per month. You can also use the free option, which does have some limits.

10. Slack

Even if you’ve never used Slack, you’ve probably heard all about it. This chat-based communications tool is designed for teams of all sizes to communicate with one another throughout the workday. Slack lets users create chat rooms, private chats with small groups, and one-on-one private chats. You can use the tool to share files, have a laugh with animated GIFs, or connect to other tools via plug-and-play integrations, including Twitter and Zapier. We love it here, and my personal favourite tool in the house.

Vulnerability Updates Available Spotlight Studios Ltd.

Vulnerability Updates now available

As an add on to our WordPress Webmaster support we are now offering specific vulnerable updates as an add-on to our Webmaster service.

For just an extra £25/month+vat (or £250/year+vat) we’ll lock down your WordPress plugins, themes and core files from known security exploits which, combined with the resilient hosting, backup, security and monitoring services that makeup WordPress Webmaster Support make Spotlight Studios one of the most robust WordPress platforms available.

What are vulnerability updates?

Updates are usually a mix of security, functionality and efficiency but sometimes there are specific updates released to patch a known vulnerability within the plugin that might put your website at risk. These vulnerabilities should be updated as soon as possible before this weakness is exploited – a known vulnerability is one that has been publicly released and puts any website that uses it at risk.

How do we do it?

As part of our Webmaster support, we perform ‘Safe Updates’ on your website. This means that we’ll take a backup of your website before we start updating anything and if we detect any issues during or with the website process we’ll roll back the website and investigate further.

How soon will your website be updated?

We’ll ensure that vulnerabilities are patched with 72 hours of becoming available. These may include WordPress, Plugin or Theme updates however any other files that are also out of date will be updated on the next regular schedule.

How do I know if this is for me?

This add-on goes particularly well with our Quarterly or Monthly updates as it ensures a balance between the general security and maintenance that regular updates provide with the additional peace of mind that if anything that any recognised threats are immediately patched.

More Information

Please get in touch if you have any questions about this add-on whether you would like to add it to your existing WordPress support or maintenance plan or start a new WordPress Webmaster Support package for your website.

Invisible Spam Protection Spotlight Studios Ltd

Invisible Spam Protection

Since the origins of the internet, the battle with spam began. In recent years the tide began to turn with the introduction of Googles reCaptcha. Over the years it has appeared in many different forms. The most universally hated seems to be the garbled, twisted, smudged words that had to be deciphered before you could proceed. Is that a “1” or an “l”- a zero or the letter “O”? Maybe you see two letters where there should have been only one. No matter how much you tilt your head, squint your eyes, and move your chair back, it was never a pleasant user experience. This obviously began to impact on the user experience causing frustration and a reduction on submissions, so the online communities demanded more.

Now that it’s finally here, and we’re definitely impressed. It works like a dream, and the vast majority of users will never even know it’s there, except for those rare occasions when your mouse movements are particularly robotic and you see the image challenge. Get in touch today to find out about reducing spam and adding Invisible reCaptcha to your forms today.

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recaptcha V1

Version 2

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The Benefits of having live chat on your website Spotlight Studios Ltd

The benefits of having live chat on your website

Live chat is the informal sales assistant of the digital world – there to help boost customer confidence by answering quick questions about products and services without submitting a formal email request.

How effective is it?

This research study – “Making Proactive Chat Work” was conducted by Forrester Research and it found the following:

“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”

There was also an survey that showed that 63% of customers were more likely to return to a website that offers live chat. The survey goes on to say:

“62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.”

This convenience creates a more inviting shopping experience and has a direct impact on customer satisfaction giving you an edge over your competition and driving sales up. Customers are much more likely to return to websites where they know that they are going to receive the support they need with minimal effort.

What is it, really?

Ultimately, live chat is a real-time messaging system – between you and your customers, your team and your customers or a third party and your customers depending on what level of support you need. They range from free services (with a small setup and installation charge) to subscription-based services depending on your needs and budget. The chat window can be fully branded for an additional cost or might have some branding for the provider – we are very open with our supplier partnerships and you’ll notice that we leave the branding on our live chat windows.

Talk to us today

If you’ve been thinking about installing a live chat system on your website and would like to find out more information then get in touch today and we’ll run through the various options available.

Spotlight Studios Ltd Article

Nearly half way through 2017

Following our recent announcements of the absorption of DGL all of us at Spotlight hope that you all had a lovely bank holiday, however now it’s over, it means summer is quickly approaching and we are really excited to let you know our next step…

Well if it wasn’t already apparent from the recent site update, Spotlight Studios have now branched into new services that complement our original offering. It’s our hope that we can get closer and help facilitate growth with our existing customers whilst looking to grow the Spotlight brand.

After almost 6 years since the inception of Spotlight, it’s great to say we have been growing and been as successful enough to be able to move into new areas of cloud solutions, consultancy and hosted telephony to see how we can help our clients furthermore with more growth expected to come.

Having already helped several SME’s, Charities and Academics alike to reach their goals, by reducing costs, and optimising their online development and infrastructure with a clear ROI. Spotlight is keen to see what more we can do for customers in terms of helping them to reduce costs, optimise the way they currently work and looking to Spotlight as their digital partner moving into the digital age.

In the past few months Spotlight have now joined with key partners like Microsoft, Spitfire, SAP One, and Symantec to name a few, we carefully selected these vendors and partners to ensure we meet your requirements to the utmost ability, now we can also help guide your strategy for your telephony and IT infrastructure overall or even if you’re simply looking for some advice? Ensuring we are helping to minimise touchpoints across the business with a bespoke package that suits you and your company. Making IT straightforward and simple with a view to achieving your business goals. Please get in touch to understand more at what these partners and Spotlight can do for your business.

Expect to hear us reaching out to our existing clients on the recent changes, further to this and expanding our offering we have also recently hired our new Sales Director – Sean Cook, whom has spent over 10 years selling IT and telephony solutions to Blue Chip Multi-National retailers like Tesco and Kingfisher to name a few while at BT Global Services and having recently worked in the distribution channel for the Small Medium Enterprise market. He should be a fantastic addition to Spotlight and would expect you to hear from him shortly if you haven’t already to introduce himself.

Lastly to our update, we have also extended our reach and relationships in Bristol and South West Region. A further extension to our current offices in Bradford and Manchester we are also extending our reach to Bristol and the south-west, as local to the founders, but more to the fact, we are focused on making a difference in both northern and southern regions of the UK and how now have a presence in both.

With an additional sales focus to become more customer eccentric and to focus on listening to our clients’ needs when moving to the cloud or adopting a new hosted phone or cloud solution. We can consult, implement and roll out with minimal disruption and downtime for your organisation. You may have already invested in this area so we like to ask a few questions as to where we can help?

  • Does it work for your business as you’d expect?
  • Are you and your business endpoints secure?
  • Have you had any security concerns or threats in the past?
  • Wondering what Office 365 and hosted telephony can do for my business?
  • Are you currently securing people’s mobile devices as well as internet browsing?
  • Not sure how to move away from the current on-premise infrastructure with large impacts?
  • Feel like you could be getting more business form online?
  • We’re you aware that all business in the next 5 years are expected to be online and may only be online?

Let us put you at ease, let Spotlight help you shine, helping to reduce time and overheads and touchpoints among your business. Please get in touch for a chat and book in your consultancy while diaries are open!

GDPR Enforced 25 May 2018 Spotlight Studios

GDPR Enforced 25 May 2018

The GDPR (General Data Protection Regulation) will be enforced from 25 May 2018. UK organisations that process the personal data of EU residents have only a short time to ensure that they are compliant. The regulation is designed to harmonise data protection law across Europe and make the law more relevant to our digital age.

How does Brexit Affect Us

In short, it doesn’t. Forget about Brexit, we don’t get a “get out of jail free” card. The GDPR does not just apply to businesses in the EU, it applies to any organisation that controls or processes EU data, wherever they are in the world. Our government has already announced that it wants the UK to be “the safest place in the world to go online”. Here’s an overview of some of your new responsibilities:

  • Keep a record of data operations and activities
  • Carry out a data privacy impact assessment (PIA) for systems and projects
  • Consider if you will be required to designate a data protection officer (DPO)
  • Notify the supervisory authority of a data breach
  • Review data processing processes
  • Implement “privacy by design” and “privacy by default”

How can Spotlight Studios help

We have a wide-range of data protection expertise to help you prepare. We can offer consultancy and resources to help you understand these new regulations. Get in touch today to find out more

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