For ongoing projects, custom sites and bespoke applications you’ll need a more hands-on approach to support.
If you are on our Business / Bespoke Hosting Platform then you’ll have a dedicated development website setup – we’ll make major changes here, first, for your review before going live.
An ongoing support contract ensures that your project work is always booked in and completed, so there is no waiting for availability during busy periods.
Support can range from system/plugin updates, database maintenance, bug fixing, new features or even lending a hand with your site. If you don’t need monthly support, then our Webmaster and support blocks are a commitment free alternative to maintenance contracts.
We’re in it for the long haul, and we hope you are too! Keeping your Website or Application maintained is essential to keep it running smoothly and making your money.
As well as our phone number, it’s easy to raise a support ticket and we’ll often get back to you within hours, not days.
You can be as hands-on or hands-off as you like during the development of your website with complete transparency.
Whatever you need, you’ll have a dedicated account manager to reach out to for updates, support and sales requests.
The quicker that we can get your new system online, the quicker you can start making a return on your investment!
The following packages represent common maintenence contract sizes for most of our clients, but we’ll always go through your needs on a case by case basis.
One day is equal to approximately eight hours. One week is equal to five days. For support in excess of one week we can always supply custom amounts, but we would usually recommend maintentance contracts for larger / ongoing support.
Spotlight Studios Ltd, Beehive Lofts, Beehive Mill, Jersey Street, Manchester, M4 6JG
Registered in England and Wales · Company Number: 07829328 · VAT Number: GB131434942
This tool is for clients who are using a CDN with our Managed Web Hosting and Application Hosting Plans and / or Webmaster Clients.
If you are in any doubt, or you would like to add this functionality to your website, please get in touch.