Support Blocks
Our hybrid support allows you to buy days of support in advance at a lower rate, and use them whenever you need. We bill in increments of 30 minutes and we’ll let you know when you’re down to you last couple of hours and need to renew.
Maintenance Contracts
For bigger, bespoke or more specialised projects, we will put a maintenance package together for you. This will be split across general maintenance and upkeep, ongoing support and a roadmap of new features for your application / website.
Ad hoc Support
We’re available to help regardless of your existing support commitments. Ad hoc support is billed in increments of 2hrs and once we’ve had a short discovery of your needs, we’ll put a quote together for you.
WordPress Webmaster
Our WordPress Webmaster service keeps your core instttp://allation, framework and plugins up to date as well as providing around the clock monitoring and security and additional daily backups.
SLAs from 24hrs
Our standard SLA is 72 hours, however our premium support packages guarantee that we’ll start working on your issue within a day of you submitting a ticket, and we’ll usually respond within a few hours.
UK WordPress Experts
Not only are we experts in the field but our local WordPress developers are here in the UK – no outsourcing abroad, no communication barriers and absolute control both in the quality and security of our work.
We’ll Set You up
for Success
We’re in it for the long haul, and we hope you are too! Ongoing Support and Maintenance is an important part of your Website / Application and we’re here to make sure that it always runs smoothly.
Around the Clock Support
As well as our phone number, it’s easy to raise a support ticket and we’ll often get back to you within hours, not days.
Project Dashboard
You can be as hands-on or hands-off as you like during the development of your website with complete transparency.
Dedicated Account Manager
Whatever you need, you’ll have a dedicated account manager to reach out to for support, updates and feature requests.
Short Reaction Times
Our customers regularly praise us on how quickly we can solve problems. Just have a read of our reviews.
