{"id":711,"date":"2021-06-13T01:59:32","date_gmt":"2021-06-13T00:59:32","guid":{"rendered":"http:\/\/spotlightstudios.co.uk\/?page_id=711"},"modified":"2024-03-10T17:00:24","modified_gmt":"2024-03-10T17:00:24","slug":"support","status":"publish","type":"page","link":"https:\/\/spotlightstudios.co.uk\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h1>First Line Support<\/h1>\n<div>Find answers to all your questions.<\/div>\n<div>\n<div class=\"uk-flex-middle uk-grid-small uk-child-width-auto uk-flex-center uk-grid\" uk-grid=\"\">\n<div class=\"uk-first-column\">\n        <a class=\"uk-button uk-button-default uk-button-large\" href=\"#services\" uk-scroll=\"\">View Services<\/a>\n    <\/div>\n<div>\n        <a class=\"uk-button uk-button-secondary uk-button-large\" href=\"#service-enquiry\" uk-toggle>Support Enquiry<\/a>\n    <\/div>\n<div>\n        <a class=\"uk-button uk-button-danger uk-button-large\" href=\"https:\/\/assist.spotlightstudios.co.uk\/join\"><span uk-icon=\"desktop\"><\/span>  Join Remote Session with ID<\/a>\n    <\/div>\n<\/div>\n<div id=\"service-enquiry\" class=\"uk-flex-top\" uk-modal>\n<div class=\"uk-modal-dialog uk-margin-auto-vertical\">\n        <button class=\"uk-modal-close-default\" type=\"button\" uk-close><\/button><\/p>\n<div class=\"uk-modal-header\">\n<h2 class=\"uk-modal-title\">Support<\/h2>\n<\/p><\/div>\n<div class=\"uk-modal-body\">\n<div class=\"frm_forms \" id=\"frm_form_9_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_ajax_submit  frm_pro_form \" id=\"form_iu7p31b7c4f6d6f\"  >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"uk-legend uk-hidden\">Service Enquiry Form<\/legend><div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"9\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_9\" id=\"frm_hide_fields_9\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"iu7p31b7c4f6d6f\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_9\" name=\"frm_submit_entry_9\" value=\"ba58a9c0f8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/711\" \/><div id=\"frm_field_102_container\" class=\"frm_form_field  frm_html_container form-field\">Please fill in the form with any additional information and a member of the team will be in touch shortly.<\/div>\n<div class=\"uk-margin-small\">\r\n    <input type=\"text\" id=\"field_c7llr8cbf8c6a58\" name=\"item_meta[96]\" value=\"\"  placeholder=\"* Name\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n<\/div>\n<div class=\"uk-margin-small\">\r\n    <input type=\"email\" id=\"field_x97cfafc9c59643\" name=\"item_meta[97]\" value=\"\"  placeholder=\"* Email Address\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email Address is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n<\/div>\n<div class=\"uk-margin-small\">\r\n    <input type=\"tel\" id=\"field_3vb4a\" name=\"item_meta[101]\" value=\"\"  placeholder=\"Phone Number\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Phone is invalid\" class=\"uk-input\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n<\/div>\n<div class=\"uk-margin-small\">\r\n    <input type=\"text\" id=\"field_n2teq4c86adfc29\" name=\"item_meta[98]\" value=\"\"  placeholder=\"Subject \/ Website Domain\" data-invmsg=\"Subject is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n<\/div>\n<div class=\"uk-margin-small\">\r\n    <textarea name=\"item_meta[99]\" id=\"field_suo6r814d58b34e\" rows=\"5\"  placeholder=\"* Please add any additional information about your enquiry here.\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Message is invalid\" class=\"uk-textarea\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n<\/div>\n<input type=\"hidden\" name=\"item_meta[100]\" id=\"field_xbzg71347d4e5aa\" value=\"Support \"  data-frmval=\"Support \" data-invmsg=\"Reference is invalid\"   \/>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm__654b66388735f\">\n\t\t\t\t<label for=\"frm_email_9\" >\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input  id=\"frm_email_9\" type=\"text\" class=\"frm_verify\" name=\"frm__654b66388735f\" value=\"\" autocomplete=\"false\"  \/>\n\t\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"\/iShFklpN96VVEqllXq21q7MoVEZt+yA3p\/pv\/74y9vAjrs++UR8YfhJyq+N1MaQ\" \/><div class=\"uk-margin-small\">\r\n\r\n<button class=\"uk-button uk-button-primary\" type=\"submit\"   class=\"frm_final_submit\" formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n<\/form>\n<\/div>\n\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><center><\/p>\n<p><a class=\"uk-margin-top uk-button uk-button-warning uk-button-large\" href=\"#clear-cache\" uk-toggle=\"\"><span uk-icon=\"web\"><\/span> Clear Website Cache<\/a><\/p>\n<p><\/center><\/p>\n<div id=\"support-ticket\" class=\"uk-flex-top\" uk-modal=\"\">\n<div class=\"uk-modal-dialog uk-margin-auto-vertical\"><button class=\"uk-modal-close-default\" type=\"button\" uk-close=\"\"><\/button><\/p>\n<div class=\"uk-modal-header\">\n<h2 class=\"uk-modal-title\">Submit Support Ticket<\/h2>\n<\/p><\/div>\n<div class=\"uk-modal-body\">\n<div class=\"frm_forms \" id=\"frm_form_11_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form uk-form frm_pro_form \" id=\"form_ticket\"  >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Support Ticket<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_11\" id=\"frm_hide_fields_11\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"ticket\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_11\" name=\"frm_submit_entry_11\" value=\"ba58a9c0f8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/711\" \/><div class=\"uk-grid-small uk-child-width-1-2@s uk-child-width-1-3@m\" uk-grid>\r\n<div id=\"frm_field_162_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_third\">\r\n    <label for=\"field_ticket_first-name\" class=\"frm_primary_label\">First Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_first-name\" name=\"item_meta[162]\" value=\"\"  placeholder=\"* First Name\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_163_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_last-name\" class=\"frm_primary_label\">Last Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_last-name\" name=\"item_meta[163]\" value=\"\"  placeholder=\"* Last Name\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_164_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_email\" class=\"frm_primary_label\">Email\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_ticket_email\" name=\"item_meta[164]\" value=\"\"  placeholder=\"* Email Address\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_165_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_third\">\r\n    <label for=\"field_ticket_company\" id=\"field_ticket_company_label\" class=\"frm_primary_label\">Company\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_company\" name=\"item_meta[165]\" value=\"\"  placeholder=\"* Company\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_166_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_phone\" class=\"frm_primary_label\">Phone\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_phone\" name=\"item_meta[166]\" value=\"\"  placeholder=\"Phone\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_167_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_subject\" class=\"frm_primary_label\">Subject\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_subject\" name=\"item_meta[167]\" value=\"\"  placeholder=\"* Subject\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\n<div id=\"frm_field_168_container\" class=\"uk-margin frm_form_field form-field  frm_required_field frm_none_container\">\r\n    <label for=\"field_ticket_detail\" class=\"frm_primary_label\">Detail\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[168]\" id=\"field_ticket_detail\" rows=\"5\"  placeholder=\"* Please provide as much detail as possible\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Detail is invalid\" class=\"uk-textarea\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_169_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <div  id=\"field_tzlhw_label\" class=\"frm_primary_label\">File Upload\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <input type=\"hidden\" name=\"item_meta[169]\"  value=\"\" data-frmfile=\"169\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file169_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file169\" id=\"field_tzlhw\"\n\t\t\t data-invmsg=\"File Upload is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"File Upload. Drop a file here or click to upload. Maximum file size: 5MB\">Drop a file here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"File Upload. Choose File. Maximum file size: 5MB\">Choose File<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 5MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\r\n    \r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm__654b66388735f\">\n\t\t\t\t<label for=\"frm_email_11\" >\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input  id=\"frm_email_11\" type=\"text\" class=\"frm_verify\" name=\"frm__654b66388735f\" value=\"\" autocomplete=\"false\"  \/>\n\t\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"\/iShFklpN96VVEqllXq21q7MoVEZt+yA3p\/pv\/74y9ucOyn20vr7h0\/FRxJ75hkXnGjq9xls89kqBZAVUbVzCw==\" \/><div class=\"\">\r\n\r\n<button class=\"uk-button uk-button-primary\" type=\"submit\"   class=\"frm_final_submit\" formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n<\/form>\n<\/div>\n\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-configurations.svg\" alt=\"\"><\/p>\n<h2>Client Portal<\/h2>\n<div>\n<p>To view or renew any services please log into the portal.<\/p>\n<p><a class=\"uk-button uk-button-primary uk-button-large\" href=\"https:\/\/portal.spotlightstudios.co.uk\" target=\"_blank\" rel=\"noopener\">Login<\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-getting-started.svg\" alt=\"\"><\/p>\n<h2>Support Tickets<\/h2>\n<div>\n<p>Support tickets are available to all existing clients.<\/p>\n<p><a class=\"uk-button uk-button-danger uk-button-large\" href=\"#support-ticket\" uk-toggle=\"\"><span uk-icon=\"tag\"><\/span> New Ticket<\/a><\/p>\n<div id=\"support-ticket\" class=\"uk-flex-top\" uk-modal=\"\">\n<div class=\"uk-modal-dialog uk-margin-auto-vertical\"><button class=\"uk-modal-close-default\" type=\"button\" uk-close=\"\"><\/button><\/p>\n<div class=\"uk-modal-header\">\n<h2 class=\"uk-modal-title\">Submit Support Ticket<\/h2>\n<\/div>\n<div class=\"uk-modal-body\">\n<div class=\"frm_forms \" id=\"frm_form_11_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form uk-form frm_pro_form \" id=\"form_ticket\"  >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Support Ticket<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_11\" id=\"frm_hide_fields_11\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"ticket\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_11\" name=\"frm_submit_entry_11\" value=\"ba58a9c0f8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/711\" \/><div class=\"uk-grid-small uk-child-width-1-2@s uk-child-width-1-3@m\" uk-grid>\r\n<div id=\"frm_field_162_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_third\">\r\n    <label for=\"field_ticket_first-name\" class=\"frm_primary_label\">First Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_first-name\" name=\"item_meta[162]\" value=\"\"  placeholder=\"* First Name\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_163_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_last-name\" class=\"frm_primary_label\">Last Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_last-name\" name=\"item_meta[163]\" value=\"\"  placeholder=\"* Last Name\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_164_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_email\" class=\"frm_primary_label\">Email\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_ticket_email\" name=\"item_meta[164]\" value=\"\"  placeholder=\"* Email Address\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_165_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_third\">\r\n    <label for=\"field_ticket_company\" id=\"field_ticket_company_label\" class=\"frm_primary_label\">Company\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_company\" name=\"item_meta[165]\" value=\"\"  placeholder=\"* Company\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_166_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_phone\" class=\"frm_primary_label\">Phone\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_phone\" name=\"item_meta[166]\" value=\"\"  placeholder=\"Phone\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_167_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_third\">\r\n    <label for=\"field_ticket_subject\" class=\"frm_primary_label\">Subject\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ticket_subject\" name=\"item_meta[167]\" value=\"\"  placeholder=\"* Subject\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"uk-input\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\n<div id=\"frm_field_168_container\" class=\"uk-margin frm_form_field form-field  frm_required_field frm_none_container\">\r\n    <label for=\"field_ticket_detail\" class=\"frm_primary_label\">Detail\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[168]\" id=\"field_ticket_detail\" rows=\"5\"  placeholder=\"* Please provide as much detail as possible\" data-reqmsg=\"This field cannot be blank.\" aria-required=\"true\" data-invmsg=\"Detail is invalid\" class=\"uk-textarea\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_169_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <div  id=\"field_tzlhw_label\" class=\"frm_primary_label\">File Upload\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <input type=\"hidden\" name=\"item_meta[169]\"  value=\"\" data-frmfile=\"169\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file169_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file169\" id=\"field_tzlhw\"\n\t\t\t data-invmsg=\"File Upload is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"File Upload. Drop a file here or click to upload. Maximum file size: 5MB\">Drop a file here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"File Upload. Choose File. Maximum file size: 5MB\">Choose File<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 5MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\r\n    \r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm__654b66388735f\">\n\t\t\t\t<label for=\"frm_email_11\" >\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input  id=\"frm_email_11\" type=\"text\" class=\"frm_verify\" name=\"frm__654b66388735f\" value=\"\" autocomplete=\"false\"  \/>\n\t\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"\/iShFklpN96VVEqllXq21q7MoVEZt+yA3p\/pv\/74y9ucOyn20vr7h0\/FRxJ75hkXnGjq9xls89kqBZAVUbVzCw==\" \/><div class=\"\">\r\n\r\n<button class=\"uk-button uk-button-primary\" type=\"submit\"   class=\"frm_final_submit\" formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-learn-the-basics.svg\" alt=\"\"><\/p>\n<h2>Maintenence<\/h2>\n<div>Need help with a new or existing project?<\/div>\n<p><a href=\"\/services\/maintenance-contracts\/\">Read More<\/a><\/p>\n<\/li>\n<\/ul>\n<h2>Support Articles<\/h2>\n<p>\n    <a href=\"\/news\/\">All News<\/a>\n<\/p>\n<div>\n<\/div>\n<hr>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-configurations.svg\" alt=\"\"><\/p>\n<h2>Ad-Hoc <br \/>Support<\/h2>\n<p>From \u00a375<sub>\/hr<\/sub><sup>+vat<\/sup><\/p>\n<div>On demand support means that we will provide a quotation for all support ticket requests, with a minimum of 2hrs.<\/div>\n<p><a href=\"\/services\/ad-hoc-support\/\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-learn-the-basics.svg\" alt=\"\"><\/p>\n<h2>Support <br \/>Contracts<\/h2>\n<p>From \u00a395<sub>\/mo<\/sub><sup>+vat<\/sup><\/p>\n<div>For ongoing projects, custom sites and bespoke applications you&#8217;ll need a more hands-on approach to support.<\/div>\n<p><a href=\"\/services\/support-contracts\/\">Read More<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-getting-started.svg\" alt=\"\"><\/p>\n<h2>Support <br \/>Blocks<\/h2>\n<p>From \u00a3450<sub>\/day<\/sub><sup>+vat<\/sup><\/p>\n<div>Support blocks are our hybrid approach to support. Only pay for what you use, but commit to days at a time for a discounted rate.<\/div>\n<p><a href=\"\/services\/support-blocks\/\">Read More<\/a><\/p>\n<\/li>\n<\/ul>\n<div>\n<p><a href=\"\/services\/support-contracts\/#pricing\">Micro support packages<\/a> are also available from as low as \u00a315<sub>\/mo<\/sub><sup>+vat<\/sup> for 5-25 requests per year, designed to work hand-in-hand with <a href=\"\/pro-sites\/\">Pro-Sites<\/a>.<\/p>\n<\/div>\n<h2>We&#8217;re Here to Help<\/h2>\n<div>If you are a client in need of some support then please raise a support ticket and a member of the team will be in touch with you as soon as possible.<\/div>\n<ul>\n<li>\n        <a href=\"\/support\/ticket\/\">Raise a Support Ticket<\/a>\n    <\/li>\n<li>\n        <a href=\"\/support\/remote-assistance\/\">Remote Assistance<\/a>\n    <\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/background-square-03.png\" alt=\"\"><\/p>\n<hr>\n<p><!--more--><br \/>\n<!-- {\"name\":\"Support\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"animation_delay\":\"200\",\"header_transparent\":\"light\",\"header_transparent_noplaceholder\":false,\"image_position\":\"center-center\",\"media_background\":\"#126BF3\",\"media_blend_mode\":\"multiply\",\"overlap\":true,\"padding\":\"large\",\"padding_remove_bottom\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"video\":\"\\\/wp-content\\\/uploads\\\/video\\\/Hex-bg.mp4\",\"video_height\":\"1080\",\"video_width\":\"1920\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"First Line Support\",\"margin\":\"remove-vertical\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Find answers to all your questions.\",\"margin\":\"default\",\"text_align\":\"center\",\"text_color\":\"emphasis\",\"text_style\":\"lead\"}},{\"type\":\"search\",\"props\":{\"block_align\":\"center\",\"margin\":\"medium\",\"maxwidth\":\"2xlarge\",\"search_icon\":\"left\",\"search_size\":\"large\"}},{\"type\":\"html\",\"props\":{\"class\":\"uk-margin-medium\",\"content\":\"\n\n<div class=\\\"uk-flex-middle uk-grid-small uk-child-width-auto uk-flex-center uk-grid\\\" uk-grid=\\\"\\\">    \\n    \n\n<div class=\\\"uk-first-column\\\">     \\n        <a class=\\\"uk-button uk-button-default uk-button-large\\\" href=\\\"#services\\\" uk-scroll=\\\"\\\">View Services<\\\/a>\\n    <\\\/div>\\n    \n\n<div>\\n        <a class=\\\"uk-button uk-button-secondary uk-button-large\\\" href=\\\"#service-enquiry\\\" uk-toggle>Support Enquiry<\\\/a>\\n    <\\\/div>\\n    \n\n<div>\\n        <a class=\\\"uk-button uk-button-danger uk-button-large\\\" href=\\\"https:\\\/\\\/assist.spotlightstudios.co.uk\\\/join\\\"><span uk-icon=\\\"desktop\\\"><\\\/span>  Join Remote Session with ID<\\\/a>\\n    <\\\/div>\\n<\\\/div>\\n\\n\n\n<div id=\\\"service-enquiry\\\" class=\\\"uk-flex-top\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-margin-auto-vertical\\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<div class=\\\"uk-modal-header\\\">\\n            \n\n<h2 class=\\\"uk-modal-title\\\">[page_title]<\\\/h2>\\n        <\\\/div>\\n        \n\n<div class=\\\"uk-modal-body\\\">\\n            \n\n<p>[formidable id=9]<\\\/p>\\n        <\\\/div>\\n    <\\\/div>\\n<\\\/div>\\n<center>\\n    \n\n<p><a class=\\\"uk-margin-top uk-button uk-button-warning uk-button-large\\\" href=\\\"#clear-cache\\\" uk-toggle=\\\"\\\"><span uk-icon=\\\"web\\\"><\\\/span> Clear Website Cache<\\\/a><\\\/p>\\n<\\\/center>\\n\n\n<div id=\\\"support-ticket\\\" class=\\\"uk-flex-top\\\" uk-modal=\\\"\\\">\\n    \n\n<div class=\\\"uk-modal-dialog uk-margin-auto-vertical\\\"><button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close=\\\"\\\"><\\\/button>\\n        \n\n<div class=\\\"uk-modal-header\\\">\\n            \n\n<h2 class=\\\"uk-modal-title\\\">Submit Support Ticket<\\\/h2>\\n        <\\\/div>\\n        \n\n<div class=\\\"uk-modal-body\\\">\\n            \n\n<p>[formidable id=11 ref=\\\"Support Page\\\"]<\\\/p>\\n        <\\\/div>\\n    <\\\/div>\\n<\\\/div>\"},\"modified\":\"2021-10-29T01:51:54.966Z\",\"name\":\"service-buttons\"}]}],\"props\":{\"margin\":\"large\"}}],\"name\":\"Hero\",\"modified\":\"2021-01-13T15:56:34.607Z\"},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"image_position\":\"center-center\",\"padding_remove_bottom\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"grid\",\"props\":{\"animation\":true,\"content_column_breakpoint\":\"m\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":true,\"grid_default\":\"1\",\"grid_medium\":\"3\",\"grid_row_align\":false,\"grid_small\":\"2\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":\"80\",\"item_animation\":true,\"link_size\":\"large\",\"link_style\":\"primary\",\"link_text\":\"Read More\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_padding\":\"large\",\"panel_style\":\"card-default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"text_align\":\"center\",\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>To view or renew any services please log into the portal.<\\\/p>\\n\n\n<p><a class=\\\"uk-button uk-button-primary uk-button-large\\\" href=\\\"https:\\\/\\\/portal.spotlightstudios.co.uk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Login<\\\/a><\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/icon-configurations.svg\",\"meta\":\"\",\"title\":\"Client Portal\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Support tickets are available to all existing clients.<\\\/p>\\n\n\n<p><a class=\\\"uk-button uk-button-danger uk-button-large\\\" href=\\\"#support-ticket\\\" uk-toggle=\\\"\\\"><span uk-icon=\\\"tag\\\"><\\\/span> New Ticket<\\\/a><\\\/p>\\n\\n\n\n<div id=\\\"support-ticket\\\" class=\\\"uk-flex-top\\\" uk-modal=\\\"\\\">\\n\n\n<div class=\\\"uk-modal-dialog uk-margin-auto-vertical\\\"><button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close=\\\"\\\"><\\\/button>\\n\n\n<div class=\\\"uk-modal-header\\\">\\n\n\n<h2 class=\\\"uk-modal-title\\\">Submit Support Ticket<\\\/h2>\\n<\\\/div>\\n\n\n<div class=\\\"uk-modal-body\\\">\\n\n\n<p>[formidable id=11 ref=\\\"Support Page\\\"]<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n<\\\/div>\",\"image\":\"wp-content\\\/uploads\\\/icon-getting-started.svg\",\"meta\":\"\",\"title\":\"Support Tickets\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"Need help with a new or existing 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(LFS)?\",\"icon\":\"\",\"image\":\"wp-content\\\/uploads\\\/icon-list.svg\",\"link\":\"#\"}}]},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"margin\":\"default\",\"margin_remove_top\":false,\"visibility\":\"hidden-m\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"column_divider\":false,\"content_style\":\"h5\",\"icon_color\":\"primary\",\"image_align\":\"right\",\"image_svg_color\":\"primary\",\"image_svg_inline\":true,\"image_vertical_align\":true,\"link_style\":\"heading\",\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_size\":\"large\",\"list_style\":\"divider\",\"list_type\":\"vertical\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"How to create my first CI 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Topics\"},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"image_position\":\"center-center\",\"padding_remove_bottom\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"2-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Support 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\",\"show_link\":true,\"link_style\":\"\"},\"name\":\"categoryString\"}}}}]}]}]}],\"name\":\"Gallery\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"icon\"}}]}]}]},{\"type\":\"section\",\"props\":{\"id\":\"services\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"grid\",\"props\":{\"animation\":true,\"content_column_breakpoint\":\"m\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":true,\"grid_default\":\"1\",\"grid_medium\":\"3\",\"grid_row_align\":false,\"grid_small\":\"2\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":\"80\",\"item_animation\":true,\"link_margin\":\"medium\",\"link_style\":\"primary\",\"link_text\":\"Read More\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_padding\":\"large\",\"panel_style\":\"card-default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"text_align\":\"center\",\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"On demand support means that we will provide a quotation for all support ticket requests, with a minimum of 2hrs.\",\"image\":\"wp-content\\\/uploads\\\/icon-configurations.svg\",\"link\":\"services\\\/ad-hoc-support\\\/\",\"meta\":\"From \\u00a375<sub>\\\/hr<\\\/sub><sup>+vat<\\\/sup>\",\"title\":\"Ad-Hoc <br \\\/>Support\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"For ongoing projects, custom sites and bespoke applications you'll need a more hands-on approach to support.\",\"image\":\"wp-content\\\/uploads\\\/icon-learn-the-basics.svg\",\"link\":\"services\\\/support-contracts\\\/\",\"meta\":\"From \\u00a395<sub>\\\/mo<\\\/sub><sup>+vat<\\\/sup>\",\"title\":\"Support <br \\\/>Contracts\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"Support blocks are our hybrid approach to support. 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New Ticket Submit Support Ticket Maintenence Need [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2904,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/pages\/711"}],"collection":[{"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/comments?post=711"}],"version-history":[{"count":5,"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/pages\/711\/revisions"}],"predecessor-version":[{"id":6430,"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/pages\/711\/revisions\/6430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/media\/2904"}],"wp:attachment":[{"href":"https:\/\/spotlightstudios.co.uk\/wp-json\/wp\/v2\/media?parent=711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}