Spotlight Studios is an online Digital & Cloud Services provider operated by Spotlight Studios Ltd, a company based in England and Wales ("we," "us," "our,", "Spotlight" and "Spotlight Studios"). Find out more about our Services by navigating our webiste. As an organisation that processes business related data, Spotlight Studios has determined "Legitimate Interests" as the most suitable lawful ground for the processing of data for the purposes of our marketing and sales activites.
This section applies to the Personal Information we collect and process from a Client, Potential Client or Website Visitor. If you are not an active Client, the Potential Clients and Website Visitors section of this policy may be more applicable to you and your data. In this section, "you" and "your" refer to Clients.
The Information you Provide to us during any engagement, may be considered Personal Information about you, your organisation and your employees. Personal Information is often, but not exclusively, provided to us when you request a quotation, complete a form on our website, sign up for our services, consult with our customer service team, send us an email, raise a support ticket, provide login credentials, or communicate with us in any other way.
Login Credentials: We will often require login credentials to websites and 3rd party websites to perform integrations. When login credentials are provided to us in a non-secure way (such as e-mail) Spotlight Studios ensure these are securely saved in a GDPR compliant manor using LastPass (part of LogMeIn). Additional security on our account include dual factor authentication and location based account restrictions. A statement released about LogMeIn and GDPR can be read here: https://www.logmeininc.com/gdpr/what-is-gdpr and a more detailed overview of LastPass compliance can be found here: https://logmeincdn.blob.core.windows.net/lporcamedia/document-library/lastpass/pdf/en/Overview-LastPass-GDPR.pdf.
We may use the Information we collect about you through our Services or other sources for a variety of reasons, including:
This section applies to Personal Information that we collect and process through our Websites and in the usual course of our business. Examples of such may be in association with events, networking opportunities or sales and marketing activities. In this section "you" and "your" refers to Potential Clients and Website Visitors.
We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. For example, we use web beacons in the emails we send. These web beacons track certain behavior such as whether the email sent through the Services was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as the recipient’s IP address, browser, email client type and other similar details. We use this information to measure the performance of your email campaigns, and to provide analytics information and enhance the effectiveness of our Services. Reports are also available to us when we send email to you, so we may collect and review that information.
Google Analytics: Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Spotlight Studios uses are 3rd-party tool integrated with Google Analytics to translate anonymous IP data into tangiable information. The information provides us with a business name and lookup we then use to determine a legitimate business interest in the services you viewed on our website. No personal information is obtained by Spotlight Studios at this stage but we may use this to establish connections on social media channels such as LinkedIn to obtain such information
Our Websites includes reviews and social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly.
Spotlight Studios records all personal data in a GDPR compliant CRM system. We have a compliance module for full accountability and tracability of every record alongside the ability to update contact preferences and opt-in/out of commniictions. Our team continually cleanse the data held within the CRM, completing a full cleanse cycle at least once every 12 months. Any records found to be out of date or no longer relevant are placed into a deletion queue which are securely purged periodically throughout the year.
Our service is not available to children under the age of 18, and we will not intentionally maintain information about anyone under the age of 18.
Spotlight Studios takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. As a Client, you can manage many of your individual account and profile settings within our client portal (https://portal.spotlightstudios.co.uk) or you my contact us directly via phone (0800 689 3652) or emailing firstname.lastname@example.org.
If Personal Information is collected or processed on the basis of consent, as the data subject you can withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
For more information, please contact your local data protection authority.
We will endevour to respond to all requests in a timely manner. Any individuals wishing to exercise their data protection rights in accordance with applicable data protection law will need to verify their identity in order to help us respond efficiently to your request.