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Priority Support For
Ongoing Projects

For ongoing projects, custom sites and bespoke applications you’ll need a more hands-on approach to support.

Support Contracts

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Support Contracts

We’ll work with you to design a roadmap that fits with your current goals. We expect this to change over time, so we’ll regularly re-evaluate this list.

If you are on our Business / Bespoke Hosting Platform then you’ll have a dedicated development website setup – we’ll make major changes here, first, for your review before going live.

An ongoing support contract ensures that your project work is always booked in and completed, so there is no waiting for availability during busy periods.

Nobody wants a project to drag on for ever. We agree upon a timeline that we’re both happy working towards and our team will ensure we both stay on track.
Maintenance and Support Contracts

Support can range from system/plugin updates, database maintenance, bug fixing, new features or even lending a hand with your site. If you don’t need monthly support, then our Webmaster and support blocks are a commitment free alternative to support contracts.

Support Contracts 1

Evolve Alongside
Changing Trends

The online playground that is the interest is everchanging and to be successful, your need to change with it.

Discuss a Support
Contract Today

If you’re interesting in starting a maintenance contract for your Website or Application then we’re to help. Give us a quick call, email us, or come down to our studio.

Submit a
Support Ticket

When you have a support request, simply submit a support ticket and we will carry out the task within 48 hours.

A Roadmap
to Success

We’re in it for the long haul, and we hope you are too! Keeping your Website or Application maintained is essential to keep it running smoothly and making your money.

Support Contracts 2

Around the Clock Support

As well as our phone number, it’s easy to raise a support ticket and we’ll often get back to you within hours, not days.

Support Contracts 2

Project Dashboard

You can be as hands-on or hands-off as you like during the development of your website with complete transparency.

Support Contracts 4

Dedicated Account Manager

Whatever you need, you’ll have a dedicated account manager to reach out to for updates, support and sales requests.

Support Contracts 4

Short Implementation Time

The quicker that we can get your new system online, the quicker you can start making a return on your investment!

Support Contracts 6
Support Contracts 7

Simple, Flexible Pricing

We understand the importance of having a reliable and efficient support system in place for your website or application. Our support contracts are designed to offer you peace of mind and a reliable/regular resource to help you with your projects and iterations.

Support Contracts 8

Support Contracts


Between 5 and 25 requests per year, to give you a helping hand with your Website. Designed with Pro-Sites in mind.
Support Contracts 9

Support Contracts


Choose from a fews days to a few weeks of support per year, designed for Custom and Business Pro-Sites to keep you in the lead.
Support Contracts 10

Support Contracts


For Business websites and applications, including ongoing development we provide contracts of 1 month per year and more.

Support contracts with Premium SLA’s are available on request

One day is equal to approximately 8 hours and 20 days would be considered a full month. For the equivalent of a full-time resource (240+hrs/year) we are happy to provide a quotation.

Custom Support Enquiry

Service Enquiry Form
Please fill in the form with any additional information and a member of the team will be in touch shortly.

Here’s what you can expect

  • Access to our project management system: Stay organised and on track with your projects by utilising our user-friendly project management tool.

  • Phone support and remote assistance: Our team is available to address your concerns and provide immediate assistance through phone and remote support channels.

  • Advice and consultancy: Leverage our team’s expertise to make informed decisions and optimise your project’s success.

  • Dedicated primary point of contact: You’ll have a designated contact person who will work closely with you to outline a project roadmap and ensure that you’re making the most of the available time.

  • Rollover feature: If you don’t use all the time allotted in your contract, up to 25% of the total contracted time can be rolled over to the following year. This ensures that you get the full value of your investment from one year to the next.

Support Contract Comparison Table

We’ve outlined our varied packages tailored to different client needs. Whether you’re a hobbyist, freelancer, professional, or a business owner, we’ve got you covered.

Micro Support Contracts

TicketsIdeal For.. Pro SitesSLATime per requestPhoneRemote AssistanceProject ManagerMonthly Cost
5 tickets per yearHobbyests / Basic Sites72hrs 15 min£20+vat/moOrder Now
10 tickets per yearStandard Pro-Sites48hrs 30 min£35+vat/moOrder Now
25 tickets per yearBusiness Pro-Sites48hrs 30 min£75+vat/moOrder Now
25 priority tickets per yearCritical ApplicationsSame Day 30 min£150+vat/moOrder Now

Standard Support Contracts

TimeIdeal For.. SLATicketsPhoneRemote AssistanceProject ManagerMonthly Cost
1 day per yearBusiness Pro Sites72hrs£50+vat/moOrder Now
2 days per yearCustom Pro-Sites48hrs£95+vat/moOrder Now
1 week per yearCustom Pro-Sites / eCommerce48hrs£235+vat/moOrder Now
2 weeks per yearProfessionals / Small Business Websites24hrs£450+vat/moOrder Now

Business Support Contracts

TimeIdeal For..SLATicketsPhoneRemote AssistanceProject ManagerMonthly Cost
1 month per yearCustom Integrations / Plugins24hrs£1,100+vat/moOrder Now
3 months per yearCustom Websites and ApplicationsSame day£3,000+vat/moOrder Now
CustomBespoke Websites and ApplicationsSame dayQuoteEnquiry

Cancellation policy: Our support contracts are designed to be 12-month commitments, ensuring you have access to our resources and expertise throughout the year. Please be aware that if you decide to cancel your contract, we require a 30-day notice period to process your request. It’s important to note that if no cancellation request is made, a new 12-month contract will automatically begin on your renewal date. This ensures continuity in service and support for your projects. Please also consider that should you choose to cancel your contract; any unused hours will be forfeited. This policy encourages the optimal utilisation of our resources and your support contract, helping you make the most of your investment.