Priority Support For
Ongoing Projects

For ongoing projects, custom sites and bespoke applications you’ll need a more hands-on approach to support.

Support Contracts

Design Your Journey

We’ll work with you to design a roadmap that fits with your current goals. We expect this to change over time, so we’ll regularly re-evaluate this list.

Integrated Development Site

If you are on our Business / Bespoke Hosting Platform then you’ll have a dedicated development website setup – we’ll make major changes here, first, for your review before going live.

Guaranteed Commitment

An ongoing support contract ensures that your project work is always booked in and completed, so there is no waiting for availability during busy periods.

Accurate Timescales

Nobody wants a project to drag on for ever. We agree upon a timeline that we’re both happy working towards and our team will ensure we both stay on track.

Priority Support

Support can range from system/plugin updates, database maintenance, bug fixing, new features or even lending a hand with your site. If you don’t need monthly support, then our Webmaster and support blocks are a commitment free alternative to support contracts.

Evolve Alongside
Changing Trends

The online playground that is the interest is everchanging and to be successful, your need to change with it.

Discuss a Support
Contract Today

If you’re interesting in starting a maintenance contract for your Website or Application then we’re to help. Give us a quick call, email us, or come down to our studio.

Order Enquiry

Submit a
Support Ticket

When you have a support request, simply submit a support ticket and we will carry out the task within 48 hours.

Submit Support Ticket

Trusted By Clients
and Industry Experts Alike

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A Roadmap
to Success

We’re in it for the long haul, and we hope you are too! Keeping your Website or Application maintained is essential to keep it running smoothly and making your money.

Talk to Us

Around the Clock Support

As well as our phone number, it’s easy to raise a support ticket and we’ll often get back to you within hours, not days.

Project Dashboard

You can be as hands-on or hands-off as you like during the development of your website with complete transparency.

Dedicated Account Manager

Whatever you need, you’ll have a dedicated account manager to reach out to for updates, support and sales requests.

Short Implementation Time

The quicker that we can get your new system online, the quicker you can start making a return on your investment!

Simple, Flexible Pricing

We understand the importance of having a reliable and efficient support system in place for your website or application. Our support contracts are designed to offer you peace of mind and a reliable/regular resource to help you with your projects and iterations.

Micro
Support Contracts
_From

£20_/mo^+VAT

Between 5 and 25 requests per year, to give you a helping hand with your Website. Designed with Pro-Sites in mind.

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Standard
Support Contracts
_From

£95_/mo^+VAT

Choose from a fews days to a few weeks of support per year, designed for Custom and Business Pro-Sites to keep you in the lead.

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Business
Support Contracts
_From

£1,100_/mo^+VAT

For Business websites and applications, including ongoing development we provide contracts of 1 month per year and more.

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Comparison Table

Support contracts with Premium SLA’s are available on request

One day is equal to approximately 8 hours and 20 days would be considered a full month. For the equivalent of a full-time resource (240+hrs/year) we are happy to provide a quotation.

Here’s what you can expect

Access to our project management system: Stay organised and on track with your projects by utilising our user-friendly project management tool.
Phone support and remote assistance: Our team is available to address your concerns and provide immediate assistance through phone and remote support channels.
Advice and consultancy: Leverage our team’s expertise to make informed decisions and optimise your project’s success.
Dedicated primary point of contact: You’ll have a designated contact person who will work closely with you to outline a project roadmap and ensure that you’re making the most of the available time.
Rollover feature: If you don’t use all the time allotted in your contract, up to 25% of the total contracted time can be rolled over to the following year. This ensures that you get the full value of your investment from one year to the next.

Support Contract Comparison Table

We’ve outlined our varied packages tailored to different client needs. Whether you’re a hobbyist, freelancer, professional, or a business owner, we’ve got you covered.

Micro Support Contracts

Tickets	Ideal For.. Pro Sites	SLA	Time per request	Phone	Remote Assistance	Project Manager	Monthly Cost
5 tickets per year	Hobbyests / Basic Sites	72hrs	15 min				£20^+vat_/mo	Order Now
10 tickets per year	Standard Pro-Sites	48hrs	30 min				£35^+vat_/mo	Order Now
25 tickets per year	Business Pro-Sites	48hrs	30 min				£75^+vat_/mo	Order Now
25 priority tickets per year	Critical Applications	Same Day	30 min				£150^+vat_/mo	Order Now

Standard Support Contracts

Time	Ideal For..	SLA	Tickets	Phone	Remote Assistance	Project Manager	Monthly Cost
1 day per year	Business Pro Sites	72hrs					£50^+vat_/mo	Order Now
2 days per year	Custom Pro-Sites	48hrs					£95^+vat_/mo	Order Now
1 week per year	Custom Pro-Sites / eCommerce	48hrs					£235^+vat_/mo	Order Now
2 weeks per year	Professionals / Small Business Websites	24hrs					£450^+vat_/mo	Order Now

Business Support Contracts

Time	Ideal For..	SLA	Tickets	Phone	Remote Assistance	Project Manager	Monthly Cost
1 month per year	Custom Integrations / Plugins	24hrs					£1,100^+vat_/mo	Order Now
3 months per year	Custom Websites and Applications	Same day					£3,000^+vat_/mo	Order Now
Custom	Bespoke Websites and Applications	Same day					Quote	Enquiry

Discuss Plans and Features with us

Modify or Cancel Your Support Agreement

Unless otherwise stated, our Support Contracts are based on a 12-month rolling agreement, designed to provide you with consistent and reliable support throughout the year. You have the flexibility to upgrade your support package at any time to meet your evolving needs.

If you wish to cancel or downgrade your contract, we require a 30-day notice period, and changes will be processed at the end of your current 12-month term. Should no cancellation request be made, the contract will automatically renew for another 12 months to ensure continuity of service.

If you choose to cancel before the end of your term, you have the option to pay the remaining balance of your contract to terminate it immediately. Please note that in all cases, any unused hours will be forfeited. This policy encourages the optimal use of our services, helping you make the most of your investment.

Client Support

Priority Support ForOngoing Projects