Terms and Conditions
- Terms of Service (Web Design)
- Terms of Service (Hosting)
- Acceptable Use Policy
- SLA Policy
Terms of Service (Web Design)
This Web Design Agreement (this “Agreement”) is between spotlightstudios.co.uk, a UK Company formed under UK Laws (“Spotlight Studios”) and the person (individual or legal person or legal entity) whose signs Spotlight Studios’ service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Spotlight Studios’ Web Design service.
We reserve the right to use whoever we deem appropriate at the time for third party software and services. Unless otherwise stated, you will have one or more weekly opportunities to review our work and provide feedback. Our primary form of correspondence during the project will be email and communication via our Project Management tool. Support will be handled via our Client Portal. We expect all communications that does not specify otherwise, to be responded to within 48 hours, as failure to do so may cause a delay for the project delivery date. If at any stage you’re not happy with the direction our work is taking, you must inform us immediately to discuss options. Any change in direction may require more hours spent on a project and is likely to incur additional fees.
(b) Text content / Website copy
We’re not responsible for writing or inputting any text copy unless otherwise agreed.
For optimal performance and appearance you should supply graphic files in an editable, vector digital format and all photographs in a high resolution digital format. Unless otherwise discussed any media file you intent to use on your website should not exceed 10mb per file. If you choose to buy stock material, we can suggest stock libraries. If you’d like us to search for these for you, we can provide a separate estimate for that.
We are not responsible for provided/requested media slowing down your website or affecting load times. This includes media that is integrated externally (such as YouTube) or hosted on our servers.
2. Browser testing
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.
(a) Desktop browser testing
We test our work in current versions of major desktop browsers, specifically Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), Mozilla (Firefox) and Opera. We will also test to ensure Microsoft Internet Explorer 9 for Windows users get an appropriate experience. We do not support designs for Internet Explorer 8 and below for Windows and we will not test in other older browsers unless you specify otherwise and we will provide a separate estimate for that.
(b) Mobile browser testing
Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in the default browser for these devices:
Android 4.1: Google Chrome
We currently don’t test Blackberry OS or Blackberry QNX, Opera Mobile, Symbian or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.
(c) Other Browsers
Other than the browsers specified in 4a and 4b we cannot guarantee any website developed by us will function correctly and will therefore not be held liable for any issues.
(d) Responsive designs
If you have opted for a responsive design that adjusts for mobile browsing we use what is known as “breakpoints” to identify when the format of a page should be altered. The dimensions we use are widely accepted and therefore if a certain devices has a display issue then we are not held liable for rectifying this. Modifying default breakpoints may have adverse effects on other devices, but if you would like the breakpoints on your website modifying to accommodate a certain device we can provide a separate estimate for that.
3. Technical support
We know from experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas. We don’t want to limit your ability to change your mind. The price at the beginning of your contract is based on the length of time we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for that.
After the website is live an invoice will be produced and we provide 7 days for you to raise any major issues specifically in relation to the original agreement. After this period we will continue to support any minor issues that arise on your website for a further 28 days. After this period expires you will no longer receive technical support free of charge, but we can provide a separate estimate for that if required.
We will be the sole keeper of Administrative access to your website unless otherwise arranged. This is to keep our secrets, passwords and api keys private and to maintain the security of your website. You will be provided suitable access so that you can update any area of the website that you need to. If you (or any other third party) require additional or administrative access to the website then this must be discussed with us at the earliest opportunity so that we can provide a quote and issue any additional contracts where necessary.
4. Search Engine Listings
Our websites are built with SEO in mind which allows search engines to index them at their discretion. If you require search engine optimisation at any point we can provide additional support upon request. We do not guarantee listings on Search Engines and the customer accepts that it is Search Engines and not Spotlight Studios that determine whom they list and whom they will not. The Customer further understands there is no guaranteed placement or rank on the Search Engines and that a new website may takes several weeks, months or may never even appear on some Search Engines at all.
5. Legal stuff
We cannot guarantee that the functions contained in any of the products or services we provide will be error-free or fully functional 100% of the time and as such we cannot be held liable to you or any third party for damages, including lost profits, lack of sales, lost savings, lost reputation or other incidental, consequential or special damages arising out of the operation of or inability to operate this software, website and any other web pages, even if you have advised us of the possibilities of such damages.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you’ve permission to use them.
Then, when your final payment has cleared, copyright will be automatically assigned as follows:
You will own the visual elements that we create for this project. We’ll retain the source files, finished project files and will retain an original copy. We reserve the right to use some or all of the source code for future projects / products. You own all elements of text, images and data you provided, unless someone else owns them.
We’ll own the unique combination of these elements that constitutes a complete design and we’ll license that to you, exclusively and in perpetuity for this project only, unless we agree otherwise. We can provide a separate estimate for that.
We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.
On every website we design there will be a link back to our website in your website footer.
We reserve the right to request an upfront deposit before work commences. We are sure you understand how important it is that you pay the invoices we send to you promptly. As we’re also sure you’ll want to develop an ongoing working relationship, we would appreciate it if you to stick any payment schedule that has been agreed.
We currently only accept payments in Pound Sterling (GBP), and all invoices will be issued through our client portal where you will be presented with online and offline payment methods.
Where clear milestones have been outlined, we reserve the right to request you settle the relevant invoice on completion of each milestone before we commence work on the next.
8. Termination of Contract
If you no longer wish to continue working with us, you’ll pay us in full for everything we’ve produced until that point. You may notify us of this by any suitable means of communication in order to cancel your contract. Any project files or custom development work we have created will not be passed over and if you require the source files of the project to date we can provide a separate estimate for that. Payment will be due within 14 days of notification.
9. But where’s all the horrible small print?
Although the language is simple, the intentions are serious and these terms of service are legal documents under exclusive jurisdiction of [English and Welsh] courts.
10. The dotted line
By working with us you agree to our Terms & Conditions.
Terms of Service (Hosting)
This Web Hosting Agreement (this “Agreement”) is between spotlightstudios.co.uk, a UK Company formed under UK Laws (“Spotlight Studios”) and the person (individual or legal person or legal entity) whose signs Spotlight Studios’ service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Spotlight Studios’ Web Hosting service.
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Spotlight Studios’ credit approval requirements, Spotlight Studios agrees to provide the web hosting services described in the Order for the fees stated in the Order.
The initial service term of the Agreement shall begin on the date that Spotlight Studios generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew unless Spotlight Studios or Customer provides the other with written notice of non-renewal through the customer centre which is located at https://spotlightstudios.co.uk/portal The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”
Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, quarter, semi-annually, annually, or bi-annually as indicated on the Order, beginning on the Service Commencement Date. Spotlight Studios may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorises Spotlight Studios to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Spotlight Studios will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 7th day following invoice date, but in no event earlier than the first day of each billing cycle.
Payments must be made in Great British pound. Customer is responsible for providing Spotlight Studios with changes to billing information (such as credit card expiration, change in billing address) at its option, Spotlight Studios may accrue charges to be made to a credit/debit card until such charges exceed £10.00. Spotlight Studios may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. Spotlight Studios may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay Spotlight Studios’ reasonable reinstatement fee following a suspension of service for non-payment, and to pay Spotlight Studios’ reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
(b) Fee Increases.
Spotlight Studios may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
At Spotlight Studios’s request Customer shall remit to Spotlight Studios all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Spotlight Studios); regardless of whether Spotlight Studios fails to collect the tax at the time the related services are provided.
Refunds are only valid on the initial term for Shared and Reseller web hosting packages. Refunds are not available on VPS Servers, Dedicated Servers, Cloud Servers, or Domain Registrations, or any other services not listed here. Refunds are not available on account renewals.
At times when a Credit is issued to an account for any reason, this credit is non-refundable. Furthermore any positive credit balance on an account at the time of account termination is immediately forfeited.
(f) Early Termination.
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Spotlight Studios terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Spotlight Studios’ breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.
All disputes and overcharges must be reported directly to the Company, in writing, within thirty (30) days. Any Customer that initiates a chargeback, reversal, retrieval request, or other dispute with their credit card issuing bank and/or PayPal (“Dispute”) will be immediately suspended or terminated pending investigation. The Customer agrees to pay a “Research Fee” of £20.00 GBP per Dispute regardless of the actual validity of the charge.
Customer agrees to use the service in compliance with applicable law and Spotlight Studios’ Acceptable Use Policy posted at https://spotlightstudios.co.uk/terms-and-conditions/ (the “AUP”), which is hereby incorporated by reference in this Agreement. Customer agrees that Spotlight Studios may, in its reasonable commercial judgement consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of Spotlight Studios’ notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Spotlight Studios’ reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Spotlight Studios and Customer regarding the interpretation of the AUP, Spotlight Studios’ commercially reasonable interpretation of the AUP shall govern.
5. Customer Information
Customer represents and warrants to Spotlight Studios that the information he, she or it has provided and will provide to Spotlight Studios for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Spotlight Studios that he or she is at least 18 years of age. Spotlight Studios may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Customer agrees to indemnify and hold harmless Spotlight Studios, Spotlight Studios’ affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorney’s fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
7. Disclaimer of Warranties
Spotlight Studios DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW Spotlight Studios DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.
8. Limitation of Damages
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF SPOTLIGHT STUDIOS AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
(a) Suspension of Service.
Customer agrees that Spotlight Studios may suspend services to Customer without notice and without liability if: (i) Spotlight Studios reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Spotlight Studios reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Spotlight Studios’ reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Spotlight Studios fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by Spotlight Studios prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (3) days of a written notice from Spotlight Studios describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
10. Requests for Customer Information
Customer agrees that Spotlight Studios may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Spotlight Studios believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
11. Back Up Copy
Customer agrees to maintain a current copy of all content hosted by Spotlight Studios notwithstanding any agreement by Spotlight Studios to provide back up services.
12. Changes to Spotlight Studios’ Network
Upgrades and other changes in Spotlight Studios’ network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Spotlight Studios reserves the right to change its network in its commercially reasonable discretion, and Spotlight Studios shall not be liable for any resulting harm to Customer.
Notices to Spotlight Studios under the Agreement shall be given via electronic mail to the e-mail address posted for customer support on https://spotlightstudios.co.uk or http://hosting.spotlightstudios.co.uk Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
14. Force Majeure
Spotlight Studios shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Spotlight Studios’ control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organised labour action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
15. Governing Law/Disputes
The Agreement shall be governed by the laws of the United Kingdom, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods.
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on Spotlight Studios unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Spotlight Studios’ prior written consent. Spotlight Studios’ approval for assignment is contingent on the assignee meeting Spotlight Studios’ credit approval criteria. Spotlight Studios may assign the Agreement in whole or in part.
This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.
17. Refuse Service
spotlightstudios.co.uk reserves the right to refuse or cancel service to any active or in-active customers for any or no reason.
Acceptable Use Policy
This Acceptable Use Policy (“AUP”) governs the use of Spotlight Studios’ web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Spotlight Studios regarding the interpretation of this AUP, Spotlight Studios’ interpretation, in its reasonable commercial judgment, shall govern.
You may not publish or transmit via Spotlight Studio’s service any content that Spotlight Studios reasonably believes:
- constitutes child pornography;
- constitutes pornography or adult related material;
- is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
- is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
- is defamatory or violates a person’s privacy;
- creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
- improperly exposes trade secrets or other confidential or proprietary information of another person;
- is intended to assist others in defeating technical copyright protections;
- clearly infringes on another person’s trade or service mark, patent, or other property right;
- promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
- is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Spotlight Studios; or
- is otherwise malicious, fraudulent, or may result in retaliation against Spotlight Studios by offended viewers.
Content “published or transmitted” via Spotlight Studios’ service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by Spotlight Studios.
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.
Obeying the Law
As Spotlight Studios is registered and located within the United Kingdom (UK), we are required to follow any and all UK laws. This provision applies to all Services provided and maintained by Spotlight Studios, whether located within the UK or other countries.
Each customer is required to utilise as little server resources as possible, so as to allow for reasonable performance by all Spotlight Studios customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. The Company reserves the right to suspend or terminate Services on any account that, at our sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning, and for any or no reason.
Any and all abusive actions directed towards our staff will not be tolerated. If you use foul language, threaten us, or do anything else that we may find offensive, you will be subject to, at the Company’s sole discretion, suspension or termination of Services without refund, with or without notice. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or chargeback.
Restriction on Storage Space Usage
All accounts are subject to the following restrictions on storage space usage:
- Accounts must have valid, working websites, and not violate any previously subscribed terms
- Accounts are not for use of mass storage of backups, files, audio, video, zip files or others at our discretion
- Accounts are not for us of mass distribution of files, such as torrents or mirrors
- Any account found violating these terms may be suspended or terminated without warning
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.
You must comply with the rules of any other network you access or participate in using your Spotlight Studios’ services.
Material Protected by Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
- you have been expressly authorised by the owner of the copyright for the work to copy the work in that manner;
- you are otherwise permitted by established United Kingdom copyright law to copy the work in that manner.
Spotlight Studios will terminate the service of repeat copyright infringers.
Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the Spotlight Studios network, please send your notice of copyright infringement to firstname.lastname@example.org
Your notice must include the following:
- A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Spotlight Studios to locate the material;
- Information reasonably sufficient to permit Spotlight Studios to contact you, such as an address, telephone number, and, if available, an e-mail address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You must have valid and current information on file with your domain name registrar for any domain hosted on the Spotlight Studios network.
Spotlight Studios is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the Spotlight Studios network.
You may not engage in illegal, abusive, or irresponsible behavior, including:
- Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to Spotlight Studios and its customers) without express authorisation of the owner of the system or network;
- Monitoring data or traffic on any network or system without the authorisation of the owner of the system or network;
- Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
- Use of an Internet account or computer without the owner’s authorisation, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
- Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
- Any conduct that is likely to result in retaliation against the Spotlight Studios’ network.
- Use of Spotlight Studios’ network in a way that unreasonably interferes with Spotlight Studios’ other customers use of the network
Service Level Agreement
spotlightstudios.co.uk Service Level Agreement (“SLA”)
Shared & Reseller Hosting
Spotlight Studios guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99% of the time in any given calendar month.
If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 600 minutes (or 1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.
VPS, Cloud, & Dedicated Servers
Spotlight Studios cannot guarantee 99% server uptime, but we can guarantee 99% network uptime in any given calendar month, for all VPS, Cloud Servers and Dedicated Servers.
If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 600 minutes (or 1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.
SLA Terms & Conditions
Credits are available only for future services/invoices and will not be issued as refunds.
All credit requests must be sent no later than the tenth (10th) day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99% uptime in the month of May, you would need to submit your request for credit no later than June 10th. Requests not submitted within the required timeframe will not be accepted – no exceptions.
The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled Maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control.
Spotlight Studios’ SLA policy does NOT apply to services such as: Static IP Addresses, SSL Certificates, Domain Registrations or Domain Transfers.
We reserve the right to deny any credit request for any or no reason.
When you sign up for our service, we will ask you to provide contact information such as your name, address, telephone numbers, e-mail addresses, and payment information such as credit card number and expiration date.
We may ask you to complete user surveys, and to provide certain demographic information, such as age, gender, special interests, etc. You do not have to provide this type of information to use our service if you do not want to.
If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.
When you visit our Web site we will capture your IP Address, time of and duration of visit, and time and duration of the pages on our Web site that you view. We may tie this information to the personally identifiable information we have about you.
We will also place a cookie that will identify you to us as a repeat visitor or a customer when you visit our Web site. See “What is a Cookie” below. We may tie this cookie to the personally identifiable information we have about you.
If we send you an e-mail, we may include a marker that will allow identifying e-mail that is opened and viewed.
Use of Personally Identifiable Information
We will use your personally identifiable information only as follows:
- For payment purposes and to provide customer support;
- To announce special offers or provide other information from time to time via e-mail. We may also send e-mails announcing special offers by our third parties, but we will not provide the third parties with your e-mail address or other personally identifiable information. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by following the instructions included in the e-mail;
- To improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and web site visits to help us improve or target our Web site and customise your visit.
- We will not provide any personally identifiable information about you to any other person other than:
- a law enforcement or regulatory agency at their request;
- a person or company who acquires our business;
- third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
- To our subsidiaries and affiliates, or
- As otherwise needed to protect or enforce or rights or the rights of others.
We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.
Use of Non-Personally Identifiable Information
We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.
Cookies In Use on This Site
What is a Cookie
A “cookie” is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customise your visit.
Cookies and how they Benefit You
Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:
- Make our website work as you’d expect
- Save you having to login every time you visit the site
- Improve the speed/security of the site
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personally identifiable data to third parties
You can learn more about all the cookies we use below
More about our Cookies
Website Function Cookies
Our own cookies
- Making our shopping basket and checkout work
- Determining if you are logged in or not
There is no way to prevent these cookies being set other than to not use our site.
Anonymous Visitor Statistics Cookies
We use: Google Analytics
We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.
Security of Your Information
We store your personally identifiable information and payment information in a database which has numerous protection policies in place to ensure its security. We encrypt some sensitive data such as passwords and/or but not limited to credit card numbers.
Our service is not available to children under the age of 18, and we will not intentionally maintain information about anyone under the age of 13.
The information contained in this website is for general information purposes only. The information is provided by Spotlight Studios and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Spotlight Studios. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Spotlight Studios takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.