We use this information to ensure we have the correct contact details on our system and a record of your communication preferences.

Your project will commence in line with the dates discussed in your proposal. However, if there has been a delay in onboarding, setting up your Direct Debit or settling the first invoice then this will likely add on additional time.

Unfortunately, no we cannot start work until we have this information. We need these details before we can complete the onboarding process or discovery sessions required,

As a new client we require either your first invoice has been settled or that you have successfully signed up to a Direct Debit. Your first payment will usually be taken within 5-7 working days, however your project may start earlier if previously agreed.

For all recurring payments of £25+VAT or less we do require a Direct Debit. This ensures there is no disruption to your service, and these are renewed at the appropriate times. If there are any circumstances that may prevent you from doing this, please let your account manager know.

note: Failure to renew a domain on time will not only cause your website to go offline but all of your emails will also stop working instantaneously.

Organisations using the Direct Debit Scheme go through a careful vetting process before they’re authorised, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by your own bank or building society. The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit, for instance if a payment is taken on the incorrect date, or the wrong amount is collected. It cannot be used to address contractual disputes between you and the billing organisation.

More infomration and guidance can be seen as part of our Direct Debit Terms and Conditions.