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If you’re new to Spotlight Studios or just kicking off a new project we’d like to take this opportunity to thank you for choosing us as your provider. Right, let’s get things started!

This page is designed to help capture the key information we need in order to get your account set up or commence a new project. There are a few FAQ’s below if you need any assistance. To get things underway simply click on the “Get Started” button below the appropriate box. If you’re stuck or can’t remember what we asked you for, just drop a quick message over to our raise support desk and we’ll send out the links you need.

New Client Onboarding

New clients need to complete this to confirm the various points of contact

Time Estimate: 5 mins

Web Design Discovery

Only needed for new Website Design projects

Time Estimate: 5-10 mins

Secure Send

if you have no secure means of sharing a password with us you can use this form.

Time Estimate: 1-2 mins

Logo Discovery

Only needed if we are re-designing or designing you a new Logo

Time Estimate: 5-10 mins

Direct Debit Sign Up

Required for domains and renewable services under £50/m

Time Estimate: 1-2 mins

Keyword Discovery

Only needed for new SEO/PPC Campaigns (will be referenced within the audit)

Time Estimate: 5-10 mins

Frequently Asked Questions

Why do you need these details?

We use this information to ensure we have the correct contact details on our system and a record of your communication preferences.

When will my project start?

Your project will commence in line with the dates discussed in your proposal. However, if there has been a delay in onboarding, setting up your Direct Debit or settling the first invoice then this will likely add on additional time.

Can you start a project without these details?

Unfortunately, no we cannot start work until we have this information. We need these details before we can complete the onboarding process or discovery sessions required,

Can you start a project without payment?

As a new client we require either your first invoice has been settled or that you have successfully signed up to a Direct Debit. Your first payment will usually be taken within 5-7 working days, however your project may start earlier if previously agreed.

Do I need to set up a Direct Debit?

For all recurring payments of £25+VAT or less we do require a Direct Debit. This ensures there is no disruption to your service, and these are renewed at the appropriate times. If there are any circumstances that may prevent you from doing this, please let your account manager know.

note: Failure to renew a domain on time will not only cause your website to go offline but all of your emails will also stop working instantaneously.

Is there a Direct Debit Guarantee

Organisations using the Direct Debit Scheme go through a careful vetting process before they’re authorised, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by your own bank or building society. The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit, for instance if a payment is taken on the incorrect date, or the wrong amount is collected. It cannot be used to address contractual disputes between you and the billing organisation.

More infomration and guidance can be seen as part of our Direct Debit Terms and Conditions.