Skip to main content

Let Us Look After You

We recognised that customers often overlooked backup, security, monitoring and updates – essential for any website/application in the public domain.
View Pricing
Compare Features

WordPress Webmaster

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

WordPress Webmaster

Monitored

Around the clock monitoring including daily virus and malware scans and 404 error alerts.

Updated

We’ll keep your website up-to-date on a Quarterly or Monthly Basis. Better. Safer. Stronger.

Secure

Our Business and Active Security Packages are built in to give you around the clock protection from hackers and spam alike.

Backed Up

Our advanced security includes additional off-site Backups for peace of mind. You could not be in safer hands.

Fast

Advanced caching and server tweaks as part of our Lightning Speed Package makes your website fly!

Premium Plugins

Access to premium frameworks and plugins such as advanced form builders for a low monthly cost.

WordPress Webmaster 1

Why Should I Consider Webmaster?

Our Webmaster service is intended to help support internal staff and / or allow us to support your organisations where you do not have internal website administration expertise or the time to do so.

Simple
at Heart

Our Webmaster service is a WordPress support package that takes care of the necessities.

If you are in any doubt over the importance of this or any questions about this service please don’t hesitate to contact us today.

Talk to us

Faster, more secure
and 24/7 Monitoring

Essentially we will keep WordPress and your installed plugins up-to-date so that your website is safe and secure.

Like to know the status of your website updates and plugins? You can get regular reports from us, too.

Read about why this is important

Project Management
and Implementation

Using our client portal and project manager console you will have a front row seat in the development of your website. Before commencing work clear milestones are agreed and we never let communication dwindle, client feedback is an integral part of our development process so don’t be afraid to roll up your sleeves.

Contact Us

Ongoing Website
Support & Development

Launching your website is a major milestone and one we would love to be a part of. We have spent years developing our systems and streamlining processes in order to offer the complete package. Support can range from advice and consultation, content changes, new features and the ongoing evolution of your website.

Webmaster Support
WordPress Webmaster 2
WordPress Webmaster 3

Protect Your Website
From Vulnerabilities

Just an extra £35/mo
All of our Webmaster Services are designed to protect you by keeping your website up-to-date but sometimes, known vulnerabilties are found in existing plugins – can you afford to wait weeks or months for it to be secured?

Talk to Us Order Enquiry

How does it happen?

People are always trying to exploit systems and when a hole is found in a popular platform / plugin this information tends to be leaked.

A Race Against Time

It is only a matter of time between a vulnerability becoming known and the website being attacked. This can be months, or just days.

No Website, No Sales!

If you run an ECommerce store, then a compromised website means no sales (or worse, payments sent to another provider). We highly recommend this for any online store.

Protect Your Clients

If a vulnerability is exploited then it is possible for them to gain access to you client data. We highly recommend this for membership sites.

Simple, flexible pricing.

The following packages represent common design cases for most of our clients, but we’ll always go through your needs on a case by case basis.

Webmaster
Professional

From

£50/mo+VAT

Best for Professionals

  • WordPress Webmaster 4
    Quarterly Updates
    WordPress core, plugin and theme
  • WordPress Webmaster 4
    Daily Backups
    Additional Redundancy
  • WordPress Webmaster 4
    Around the Clock Monitoring
    Daily Virus and Malware scans

Order Enquiry

Webmaster
Business

From

£75/mo+VAT

Best for Business

  • WordPress Webmaster 4
    Monthly Updates
    Always up-to-date
  • WordPress Webmaster 4
    ECommerce, Multisite and Multi-lingual Support
    Protect your sales platform
  • WordPress Webmaster 4
    Monthly Reporting Available
    Maximise your search engine reach

Order Enquiry

Vulnerable
Updates

Add-on From

£35/mo+VAT

Best for Security

  • WordPress Webmaster 4
    Daily Monitoring
    Of any known vulnerability
  • WordPress Webmaster 4
    Secured within 72Hrs
    Your website is always protected
  • WordPress Webmaster 4
    Essential for Online Businesses
    * Requires an active Webmaster Package

Order Enquiry

WordPress Vulnerable Updates

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

Webmaster should be taken at the time of build. However any website wanting to upgrade to webmaster at a later date will need to undergo a healthcheck and upgraded to the latest versions before this service can commence. This also applies if you want this service added to a website built by a 3rd party.
Discuss Plans and Features with us

WordPress Webmaster Comparison Table

The following packages suit all of our clients from hobbyests to E-commerce multisites, however if you outgrow our Webmaster service (for example with a Membership site) then we have dedicated Support Contracts to look after you.

Essential StarterProfessionalBusiness
Ideal for..HobbyistsFreelancersProfessionalsBusinesses
Update FrequencyN/ABi-annualQuarterlyMonthly
Spotlight Framework / Plugin Licences
Website Monitoring
Virus / Malware Scans
Integrated CDN
Off-site Backups
Transactional Mail
WooCommerce Support
WordPress Multi-Site Support
Google Analytics Management
Access to Spotlight SupportBug Fixes ONLYIncl. Content AmendsIncl. New Pages/Posts
– Tickets per year234
– Max Ticket Time10mins10mins15mins
Membership Sites and Custom Applications
Rollback Included
£15/m+VAT£35/m+VAT£50/m+VAT£75/m+VAT
Order EnquiryOrder EnquiryOrder EnquiryOrder Enquiry

WordPress Webmaster Essentials

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

WordPress Webmaster Starter

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

WordPress Webmaster Professional

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

WordPress Webmaster Business

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

Transactional Mail

Transactional mail sends messages via secure servers to ensure that mail is delivered reliably, and on time.

Our Professional and Business Webmaster Packages include 250 sends per month for clients who are also on our hosting infrastructure, but if you need more then you can always upgrade to a higher tier.

Read More

Spotlight Framework / Plugin Licences

We use custom frameworks and premium plugins to build websites and keep them running smoothly. These include the core framework that we use to build the website, as well as powerful form builders, custom post and field plugins and other plugins to provide us with core functionality and security.

Our Webmaster Essentials is the minimum required package for any of our WordPress websites to work properly and be updated.

Contact Us

Maintenance Contracts

Membership sites, websites built on Opencart / Magento / etc and custom applications all require a tailored approach to support – in these situations we will sit down with you and put a dedicated maintenance contract together for your application. These could be anything from a few hours, to a few days per month depending on the scope of the project.

Read More

Spotlight Support

If you need help with our services, just send an email to support@spotlightstudios.co.uk. You’ll quickly receive a response with a ticket number that helps us track your request and some easy-to-follow information on what happens next.

Webmaster support is designed to help keep your website running smoothly. Depending on your level you’ll be able to raise tickets for bugs, content amends (amending text, updating an image etc) or on the highest tier you can get us to add some new content for you as well. This might be a new page, news item, or even a new service.

IMPORTANT: ALL tickets are limited to 1 request. This service does not include any custom development, graphic design work or the addition of new website features. Examples of exclusions include (but are not limited to) new forms, new page layouts, new notifications, new code additions or new Custom Post Types.

If we discover that the resolution of a bug takes longer than the permitted time, we commit to providing you with a brief overview of the situation and a detailed estimate to complete the work. This approach ensures you have a clear understanding of the process and timeline, enabling us to maintain a collaborative and transparent relationship with you. This may result in a quotation or move into any remaining support / tickets you have in place with us.

Read More about Spotlight Support

Minor Amends

ALL tickets are limited to 1 request.

These are “amends only” and exclude the addition of completely new features, fields or new layouts etc. For example a minor amend might be along the lines of updating your contact details, adding/removing a member of staff, altering the menu order or swapping out a banner image.

This would NOT include things like, adding new forms, setting up a new page layout

Professional Max Ticket Time: 20m
Business Max Ticket Time: 30m

Need More?

Minor Bug Support

ALL tickets are limited to 1 request

At Spotlight Studios, we prioritise efficiency and transparency in resolving issues. We classify a bug as “minor” if it can be resolved within approximately 20 minutes. This classification helps us quickly address smaller problems and ensures that we dedicate the necessary time and resources to more complex issues. This level of support is included in the highlighted tiers of webmaster.

If we discover that the resolution of a minor bug takes longer than the estimated 20 minutes, we commit to providing you with a brief overview of the situation and a detailed estimate to complete the work. This approach ensures you have a clear understanding of the process and timeline, enabling us to maintain a collaborative and transparent relationship with you. This may result in a quotation or move into any support hours you have in place with us.

Professional Max Ticket Time: 20m
Business Max Ticket Time: 30m

Need More?

Essential – MINIMUM Required

This is the minimum package ALL of our WordPress websites are required to have. This is because we use a custom framework and a robust suite of premium plugins to build your website. Without these your initial build costs would be substantially higher and your maintenance substantially more (due to the need for custom development and maintenance).

The combination of the framework and plugins we use have been thoroughly tested for over 5 years, we use them on our own website and can assure you they represent exceptional value for money.

If you require this service and have not had your website built by Spotlight Studios then your website will be subject to a health check
Discuss Plans and Features with us

WordPress Webmaster Micro-Support Contracts

Our Webmaster service keeps your website, plugins, framework and licences up-to-date, streamlined and running smoothly but what about applications that need a little more hands-on attention, on-going development or you just need some general support from time to time?

5 Requests /year
£15/mo
Ideal for general queries, advice and consultation.
Order Now
10 Requests /year
£25/mo

Ideal for Pro-Sites and Brochure Websites.

Order Now
25 Requests /year
£50/mo
Ideal for Business Pro-Sites and simple WordPress Websites.
Order Now
2 Days /year
£95/mo
Ideal for Custom Pro-Sites and Custom WordPress Websites.
Order Now
Discuss ongoing support with us
We recommend a minimum of 5 requests/year for all of our clients so that they can reap the full benefits of the latest changes in technology, talk to us about how they can increase their website performance and always be competitive. A website from our perspective should be an ever-evolving money making tool, following the market trends and providing a return on your investment.

Related Services

  • Website Design

    Looking for a website design agency that wants to grow your business as much as you do? Then look no further as our commitment to you is a promise that we’ll use our expertise to deliver you end-to-end digital growth from the outset.
    View Service

  • Ad Hoc Support

    On demand support means that we will provide a quotation for all support ticket requests.
    View Service

  • Support Blocks

    Support blocks are our hybrid approach to support. Only pay for what you use, but commit to days at a time for a discounted rate.
    View Service

  • Support Contracts

    For ongoing projects, custom sites and bespoke applications you’ll need a more hands-on approach to support.
    View Service

  • Website Visitor Tracking

    Identify the name of the businesses that visit your website, even when they leave without contacting you. We can provide you with their contact details so that you can close those warm leads!
    View Service

  • WordPress Webmaster

    We recognised that customers often overlooked backup, security, monitoring and updates – essential for any website/application in the public domain.
    View Service