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Always Supporting You

Here at Spotlight Studios your happiness is always a priority. We believe an on-line system should be a weight off your shoulders, not a burden so we are always here to ensure you enjoy your stay with us.

Premium Support

If you are already a client of ours you can view your services and contact us directly by raising a support ticket through our client portal. This way we can track all correspondence related specifically to you.

Keep up-to-date

Technology is one of the fastest changing industries, so sitting still isn’t an option. We recommend putting a little budget aside each month so we can keep you running ahead of your competitors.

Proactive Monitoring

Just like our Webmaster Packages we’ll keep an eye on your system and warn you if we forsee any problems.

A Helping Hand

We’re on hand to provide you with live assistance and demonstration.

Get Assistance

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Using our client portal with built in project management you will have a front row seat in the development of your website. Before commencing work clear milestones are agreed and we never let communication dwindle, client feedback is an integral part of our development process so don’t be afraid to roll up your sleeves.

Ongoing Support

Launching your website is a major milestone and one we would love to be a part of. We have spent years developing our systems and streamlining processes in order to offer the complete package. Support can range from system/plugin updates, database maintenance, bug fixing, new features or even lending a hand with your site. That is why our maintenance agreements are flexible and customer focused providing affordable transparent pricing.

Support Contracts

Support Contracts

We offer Priority Support contracts to continuously monitor, update and look after your website starting at £120+VAT/mo. Priority support is exactly how it sounds – any requests for work are prioritised, responded to within 24 hours, and booked in shortly after. Support outside of this is charged at £60+VAT/hr and although they fall outside of priority support, we do make all efforts to adhere to a similar time-frame.

Our ad-hoc support covers everything from making changes to your website to migrating email accounts.

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Spotlight Studios

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