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Our Hybrid Approach
to Support

Support blocks are our hybrid approach to support. Only pay for what you use, but commit to days at a time for a discounted rate.

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Support Blocks

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

Submit Support Ticket

Support Ticket
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Support Blocks

Only Pay for What You Need

We only reduce the hours on your account when you need support, so there is no chance for lost hours, like you might get with monthly support contracts.

Integrated Development Site

If you are on our Business / Bespoke Hosting Platform then you’ll have a dedicated development website setup – we’ll make major changes here, first, for your review before going live.

Commit to Blocks of Days

By commiting to a number of days, you’ll get our support at a discounted rate. This combined with 12 months to use them gives you the best value and flexibility.

Automatic Renewal

We’ll renew you support blocks when they drop below one hour remaining, at the rate of the previous block purchased. If we think that the scope of support has changed then we will discuss this with you, first.
Website and Application Support Blocks

Flexible Support

Support can range from system / plugin updates, database maintenance, bug fixing, new features or even lending a hand with your site. That is why our Webmaster and support contracts are a flexible alternative to support blocks.

Support Blocks 1

Straightforward Support
When you Need it

Support Hours means that we can get started straight away, without the usual back and forth that can cause delays.

Add Support Hours
To Your Account

As soon as you purchase a support block, we’ll credit your account with hours. These can be used at any point over 12 months in half-hour increments.

Order Enquiry

Submit a
Support Ticket

When you have a support request, simply submit a support ticket and we will carry out the task within 48 hours.

Submit Support Ticket

We’ll Set You up
for Success

We’re in it for the long haul, and we hope you are too! Our hybrid support packages put you in the driving seat, with fast access to our team of professionals.

Talk to Us
Support Blocks 2

Around the Clock Support

As well as our phone number, it’s easy to raise a support ticket and we’ll often get back to you within hours, not days.

Support Blocks 2

Project Dashboard

You can be as hands-on or hands-off as you like during the development of your website with complete transparency.

Support Blocks 4

Dedicated Account Manager

Whatever you need, you’ll have a dedicated account manager to reach out to for updates, support and sales requests.

Support Blocks 4

Short Implementation Time

The quicker that we can get your new system online, the quicker you can start making a return on your investment!

Support Blocks 6
Support Blocks 7

Simple, Flexible Pricing

The following packages represent common support block sizes – if you outgrow support blocks then we also have support contracts available.

Pay Monthly Websites

One Day
Support Block

£580 +VAT

valid for 12 months

Order Enquiry

One Day Support Block

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

Premium WordPress Websites

Two Days
Support Block

£1,080 +VAT

valid for 12 months

Order Enquiry

Two Days Support Block

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

Bespoke Creative Websites

Four Day
Support Block

£2,080 +VAT

valid for 12 months

Order Enquiry

Five Days Support Block

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

One day is equal to approximately eight hours. One week is equal to five days. For support in excess of one week we can always supply custom amounts, but we would usually recommend support contracts for larger / ongoing support.

Custom Support Block Amount

Service Enquiry Form

Please fill in the form with any additional information and a member of the team will be in touch shortly.

Discuss Support Blocks with us